ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Chorley

A market town in England known for its cotton industry, Chorley is located around 20 miles North West of Manchester. In the 1970’s the town was home to a large number of factories which have now been demolished.  A few that remain from the said period are Morrison’s chimney and some mill buildings. Chorley finds the origin of its name in two Anglo-Saxon words ‘Ceori’ and ‘ley’ where the former stands for a person of some status and the latter refer to a place name.

Education

Chorley has a number of primary schools which are supported both by the council as well as the church. There are six high schools in Chorley as listed below:

  • Parklands High School
  • Michael's CE High School
  • Southlands High School
  • Albany Academy
  • Holy Cross Catholic High School
  • Bishop Rawstorne CE Academy

Some of the privately owned schools also run just outside the borough. Children also go to the Runshaw College for further studies which have expanded now into the administration site of ROF Chorley. Another college in Chorley is the Lancashire College that also offers adult education. The Lancashire College also provides exhaustive residential courses to its students. The Chorley Training College (also known as the College Day Training College since 1960) was another college for Chorley based students that functioned till 1981.

Media

There are two local newspapers that serve the citizens of Chorley - the weekly Chorley Guardian and the free Chorley Citizen. Chorley’s radio station, the Chorley FM, is a famous radio station having been cited in the  British comedy show on the television Phoenix Nights. The radio station got a full license to broadcast only in 2005. Earlier, the broadcasts took place for a few weeks.

A comedy series by Dave Spikey, Dead Man Weds, was based in Chorley. Most of the characters in Steve Pemberton’s The League of Gentlemen were taken from Adlington, located in Chorley.

Seal Films, which operates from Higher Wheelton, and is a film production company, was nominated for a short film in 2001 for a Royal Television Society Award.

Economy

The first industry that appeared in Chorley was mining.This can be seen today even as there is evidence of abandoned quarries today even in the outskirts of Chorley. The mining industry eventually gave way to the cotton mills.

The technology to manufacture trucks was borrowed from a neighbouring town, Leyland. Today even we can see trucks plying with the name Leyland imprinted on them in various parts of the world. During the Second World War, a large factory that was located on Pilling Lane was responsible for producing military vehicles and tanks.

During the latter half of the twentieth century, Chorley saw a decline in its manufacturing products as due to the Second World War. The losses occurred in important industries such as textiles, coal, motor vehicles and armaments industries.

Leyland Trucks and BAE Systems happen to be the biggest employers in Central Lancashire.

The companies which make their presence felt in Chorley are the BAE Systems, Telnet, FedEx, North West depot, CSC, Multipart Solutions Limited,  Porter Lancastrian, and Merlin Cycles.

The initiative “Choose Chorley” launched by the Chorley Council in 2011 encouraged the small scale and large scale enterprises to invest in Chorley. The council also launched a website for the same purpose in 2014 at www.choosechorley.co.uk. The website provides introductions to important personalities of Edinburgh people in the town, financial incentives and tailored support for business growth to those who wish to invest in Chorley.

Transport

Chorley connects to the rest of the United Kingdom and the world through its ever busy transport system which includes:

Road

The A6 Roman road bisects Chorley straight through the town centre. The M61 also serves Chorley at Junction 6 and 8. also the M6 motorway connects to the west of Chorley with Junction 27. Also located on the M6 are the Charnock Richard services in Chorley Borough.

Bus

The following bus services connect Chorley to various parts of England

  • Stagecoach North West
  • Blackburn Bus Company
  • National Express

Rail

Chorley railway station is the main central railway station in Chorley. The following rail services are running through the Chorley railway station:

  • TransPennine Express – Services are offered to connect Manchester Airport and Windermere as also to Scotland without changing any rails in between.
  • Chorley is connected to Bolton, Preston and Manchester through the Northern Manchester to Preston Line.
  • Wigan-Blackburn Railway Line – Served Chorley up until 1960 when it was closed.

 There are other railway stations also that are located within the borough

  • on the Ormskirk Branch Line at Croston
  • on the Wigan–Preston line at Euxton
  • on the Manchester–Preston line at Adlington and Buckshaw Village

Waterways

 Chorley has the Leeds and Liverpool Canals running in parallel to it.In the Chorley area, there are a number of marinas and locks that serve the citizens of Chorley by providing waterway services. They include:

  • Cowling Launch, Chorley
  • Riley Green, Hoghton
  • Botany Bay Boatyard
  • Top Lock, Whittle
  • Botany Brow