ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dereham

Located in the English county of Norfolk, Dereham is situated on the A47 road.The civil parish with an area of 21.51 km2 has a population of 18,609 as of 2011. Dereham is administered under the district of Breckland. The town of Dereham is different from West Dereham which lies 25 miles apart.

Early history

The town of East Dereham has a Neolithic history. This is indicated by the findings that the archaeologists uncovered in 1986. A greenstone axe head of the Neolithic period was found near Dereham. Findings included some tools and flint scrapers. Also found in the nearby fields were worked flints in the 1980s. Evidence of the existence of civilization during the Bronze Age also was found in 1976. Burnt flints from a potboiler were excavated from one site and another burnt mound site was also discovered in 1987.

In 2000, finds were discovered that belonged to the Iron Age. Earlier in 1983 pottery sherds were also found by field walkers. It is believed that the Roman Road that linked Brampton with Fen Causeway passed through Dereham. Some pottery and furniture of those times have also been excavated from the nearby fields.

The town may have got its name from a deer-park in the town even though it is believed that Dereham existed prior to the Saxon era even.Saint Wihtburh, daughter of the King of the East Angles, became a monk after seeing a vision of Virgin Mary and founded a monastery there in the seventh century. Edmund Bonner was the Rector for Dereham for a period of around four years from 1534-1538. A number of buildings that had stood in Dereham since long were destroyed in the fires that broke out in 1581 and 1659. Buildings that were not engulfed by the fires included the Bishop Bonner's cottage and the Church of Saint Nicholas'. Before being taken over by Queen Elizabeth I, Dereham’s administration fell to the Abbots initially and then the Bishops of Ely.

Napoleonic Conflict

The Dereham Church’s Bell Tower was used, in the late 1700’s, as a jail for French prisoners. A French Officer, Jean de Narde, on 6 October 1799, tried to escape from the tower but due to the presence of the guards,  he hid in a tree. He was spotted and asked to surrender. When he did not surrender, he was shot dead. Jean de Narde lies buried in the churchyard even today. A memorial stone was erected in 1858 on his grave which bears the engraving"Once our foes but now our allies and brethren." A documentary that goes by the name of  "Once our Foe - The shooting of Jean DeNarde" tells the same story.

Sport and leisure

As of now the earlier areas, which either fell under the railways or the industries, are now being used for leisure or sports purposes. Today the Dereham Leisure Centre, which is built on the remains of old railway locomotive depot, includes the following facilities:

  • a swimming pool,
  • facilities for dancing and sports
  • a gymnasium

The Dereham recreation ground provides the citizens with open-air tennis courts, skate park and equipment for the kids to play various games. Tenpin bowling alley is also offered in Strikes.

The Dereham Town F.C which plays at the Aldiss Park is a Non-League football club. The Dereham Rugby Club play in the Woodfordes  League at the Moorgate Road.Dereham also has its team of cricket and hockey. They are Dereham Cricket Club and Dereham Hockey Club respectively.

Attractions :

Some of the known buildings in the town of Dereham include :

  • Bishop Bonner's Cottage
  • A Windmill
  • A Water Tower shaped like a mushroom
  • The Gressenhall Museum of Rural Life
  • The Mid-Norfolk Railway headquarters

Notable people

Notable people from Dereham include :

  • Brian Aldiss - Novelist
  • George Borrow - Author
  • Harry Cripps - Footballer
  • William Cowper – Poet
  • William Hyde Wollaston - Scientist
  • Reverend Lionel Fanthorpe - Priest and entertainer
  • George Skipper - Architect
  • Beth Orton - Singer