ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Doncaster

Doncaster is a place where markets were organised in the past. It was not mandatory at all for the smooth conduct of the market, but it has potential to hold a fair was also termed as Market town. The geographical location is near to South Yorkshire territory of the United Kingdom. With the geographical area of nearby suburbs and settlements, it forms a Metropolitan Borough of Doncaster. As per the population census of mid-2016, the population was 306,450. The only territory of the Doncaster contributes 109,810 population. As per the Treaty of Durham,  its Jurisdiction comes from the Scotland. The urban vicinity of the region contributes 158,145 people including the nearby villages.

Politics

There are three seats for the member of parliament in the Doncaster constituency. The constituency is currently under the power of Caroline Flint(Don Valley), Ed Miliband(Doncaster North), and Rosie Winterton(Doncaster Central). At a European level,  The city was a part of European Parliament Constituency. In September 2014, UklP organised yearly conclave. In the European Union Referendum 2016, Doncaster was in favour of leaving the European Union.

Geography     

With the development of the Coal Mining sector, the population of the borough expanded at a very rapid pace. In the late of 1970 and the beginning of 1980, it faced a lot of problem in the economic sector of the town. There have been lost in the job opportunities of the city. There has been a drastic shift towards the service industry of the city. The city has an excellent link with the rest of the United Kingdom owing to the communication links of it. There has been a destination where tourists come from all over the world, i.e. Frenchgate Shopping Centre.

Climate

Doncaster has a coastal climatic condition, and it lacks in the extreme temperature conditions. There has not been much difference between the maximum temperature as well as the lower temperature. RAF Finningley is the official weather station for the town.

Economy        

From the 18th century to 20th century, Doncaster was the major industrial centre among the nearby cities. It attracted visitors from all over the world, and it became extremely busy and experienced migration in the past. In nowadays, the city experiences development in commercial and residential wise.  

Tractor production      

During the 1930’s, International Harvester initiated the production of agricultural tools and implements at their manufacturing units. Farmall M was the first tractor manufactured in the unit on 13th September 1949. The initial parts for the manufacturing of tractors came from the United States of America

Transport

Doncaster is situated at the beginning of the European Route E13. Other main cities that are connected with it are London, Nottingham, and Sheffield. The unusual thing is that there is not a single European route designator in the street of the United Kingdom. The Initial Point of M1 motorway is M18 Junction 2 of Doncaster

Culture, tourism, and Nightlife

Doncaster Museum and Art Gallery are only renowned museums opened in 1964. It has been the home of local history, natural history, archaeology and decorative art. A lot of visitors visit the city during the weekend.

The nightlife of the city is appreciated nearby region. This town has 43 bars and clubs. It is just 200 to 300 meters distance from each other

Sports  

The City provides a lot of opportunities in sports and games. The City is famous for many games such as horse races, rugby football, soccer game and Speedway Racing. The basketball game is also played by few clubs though followed much by the native people. The city also has twin town in different countries such as Avion, France and Herten, Germany