ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dublin

Dublin lies on the eastern shore of Ireland. It is the largest and capital city of Ireland. The town has a populace of 1,173,179. As of 2016, the population of Greater Dublin was 1,904,806. By following the Norman Invasion, the Kingdom of Dublin become the principal city of Ireland. The city grew rapidly during the 17th century.

Before the Acts of Union, it was the second largest city in the British Empire. Dublin turns out to be the capital of Ireland by following the division of Ireland. Globalisation and World Cities Research Network reported Dublin as a global city. The city got the rank of “Alpha”. This places the city in top thirty cities across the world. This city is the significant and modern centre for arts, education, economy, administration and industry.

Climate

Dublin has an oceanic climate like that of northwestern Europe. It has awesome weather with cool summers and mild winters. The city doesn’t have temperature extremes as compared to other cities. The maximum temperature in January is approx. 8.8 °C and the maximum temperature in the month of July is approx. 20.2 °C.

The months with higher temperatures are May and June. October is considered as the wettest month with 76mm of rain. The amount of rainfall is even throughout the year in Dublin. It is the driest place in the Ireland as it is located in sheltered of the east coast. Half of the rain from the west coast reaches there making it the dry place to live in.

Places of Interest

Landmarks

The ancient monuments and landmarks were constructed in the city dates back hundreds of years. Dublin Castle is one of the oldest monument in the city. In 1204, the city was first established as the major defensive work. It was founded on the order of King John which was further named as Norman invasion of Ireland.

The spire of Dublin is one of the newest monuments in the city which is known as “Monument of Light”.  This replaces Nelson’s Pillar and is aimed to take Dublin’s place in the 21st century. Ian Ritchie Architects designed the architecture of spire. The testimonial has a base of lit, and the top is illuminated for providing a guiding light in the night. Other landmarks include Christ Church Cathedral, Molly Malone statue, The Custom House, Poolbeg Towers and much more.

Parks

Dublin is a green city. It has many green parks around it. It manages approximately 1,500 hectares of parks. Some of the public parks are Herbert Park, Phoenix Park and St Stephen’s Green. The Phoenix Park is approximately 3 km away from the west of the city centre. Because of its huge dimensions, it is one of the largest walled parks in the Europe. St Stephen’s Green Park is near the famous shopping street Known as Grafton Street.

Economy

The city is the economic centre of the Ireland as it is the economic development throughout the period of Celtic Tiger. Also, it is listed on number 10th as richest by personal income. Some of them are textile manufacturing, brewing, and food processing and distilling.

With the improvement in the economy, pharmaceutical, information and communication technology businesses come to the city from all around the world. With the establishment of International Financial Services Centre in the city, the financial services play a crucial part in the city. Dublin is the host of half of top 50 banks and top 20 insurance companies in the world.