ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Eastleigh

Eastleigh is located in Hampshire, UK. It is one of the main cities in the area of Eastleigh. The town is the part of South Hampshire and lies between Winchester and Southampton. The foremost considerable development was a railway town. The city located on River Itchen is one of the Uk’s premier chalk streams.

 

History:

Eastleigh is situated on the ancient Roman road that was constructed in 79 A.D. between Bitterne and Winchester. During the Roman era, the Eastleigh area was dominated by Roman people as it was confirmed after the excavation of coffins, their remains and others weapons. A record shows the existence of village named Saxon village since 932 A.D.

One more additional evidence of the presence of the Romans was declared in a survey conducted by TIME. King Ethelstan granted some portion of land in North Stoneham during military aid. There is one museum called Eastleigh Museum in the town. It is located in the High Street, and it holds the information regarding the city and the nearby villages.

 

Education:

There are two colleges for further education in Eastleigh including Eastleigh College and Barton Peveril Sixth Form College. Norwood Primary School, the Crescent Primary School, Cherbourg Primary School are famous primary schools that are giving services to the northern city. Crestwood College is the only secondary school in the town.

 

Religion

In the early 1930s, the church was founded called Emmanuel Baptist Church. It is located in the former Desborough Mission Hall.

 

Sport:

Eastleigh F.C.

It is the only senior football team that is playing from 2014-2015 in the Conference Premier.

 

Solent Kestrels

The game of basketball is very prominent in the region, and Solent kestrels are the most followed basketball club here. The region's club represented in the second highest level sports event, i.e. the English basketball league division. It was promoted from 2nd division to first when it became champions in a 2015-2016 season. The team usually play under the supervision of coach Matt Guymon and mostly play its game at Fleming Park Leisure centre.

 

Eastleigh Ladies Hockey Club

Situated in South Hampshire, Eastleigh Ladies Hockey Club fields two teams in Hampshire Women’s League along with playing floodlit and indoor league games.

 

Eastleigh Rugby Football Club

“The Hub” is the source through which the Eastleigh Rugby Football Club plays. Presently, there are four senior sides, colts and young player improvement.

 

Eastleigh Running Club

Eastleigh has a broadly based running club for those who are interested in running.

 

Politics

MP Mims Davies represents the House of Commands in Eastleigh. In general election of 2015, she was designated for the constituency with a majority vote of 9,147. She won against the Mike Thornton of Liberal Democrats who was elected at the elections of 2013 with the majority of 1,771 votes. Prior to 2005, the Eastleigh constituency MP was David Chidgey and later on, this seat was won by Huhne.

 

Transport:

Rail

Eastleigh has a famous railway station named as Eastleigh railway station. It is the foremost railway station that is located on the South Western Main Line. It provides fast and regular services to Winchester to Southampton, Poole and Bournemouth. It is connecting station for other two routes namely Eastleigh-Romsey Line and Eastleigh-Fareham.

 

Air

Eastleigh has 20th largest airport in England namely Southampton Airport. It is served by a dedicated machine railway station that is nest station stop from Eastleigh railway station.

 

Bus

The bus services are provided by Bluestar, Briijan Tours, Stagecoach, First Group Hampshire, Xelabus and Wilts and Dorset.

 

Road

The M3 and M27 motorway are also giving access to travellers owing to its location near to the junction point of Eastleigh town.