ITIL® Service Lifecycle- Service Design | MSP Training

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

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Identify how Service Design Interacts with other phases of service lifecycle
PeopleCert accredits all ITIL® courses of MSP Training
Delivered by highly qualified and experienced instructors
Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

IT Professionals
CIOs
CTOs
IT Managers
IT Consultants
Supervisory Staff

WHAT WILL YOU LEARN?

Discover the metrics to measure performance of Service Design
Get to know about the various functions involved in service design phase
Identify the roles and responsibilities of those who are involved in these activities
Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

PROGRAM CONTENT

Introduction: Service Design

Define Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Introduction: Principles of Service Design

Major aspects of Service Design
Four Ps of Service Design
Benefits Service Design approach
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction: Design Coordination Process

Scope and Objectives
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction: Service Catalogue Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Service Level Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Supplier Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Availability Management Processes

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Capability Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: IT Service Continuity Management Process

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Process of Information Security Management

Scope and Objective
Business value
Basic concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction: Organizing Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Introduction: Technology and Implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Hinckley

Hinckley, in southwest Leicestershire between the cities of Leicester and Coventry, is the second biggest town in terms of area. Hinckley is administered by the council of Hinckley and Bosworth Borough.

Places

The Battle of Bosworth: The site of the Battle of Bosworth is located in Hinckley. The site houses an interpretation centre at Ambion Hill, where King Richard III set up camp before proceeding further for battle. Many soldiers who died during the battle are buried at St James's Church in Dadlington. The place is now a shrine for the ones who lost their lives.
Hinckley Museum: The Museum is home to 17th-century knitter’s cottages made from timber.
Stoke Golding: The site is home to a very fine arcade that can be found in some of the most beautiful medieval period churches.
St Mary's Church: It is a 13^th-century church dedicated to Virgin Mary and located in the centre of Hinckley. Richard Smith was a young horse rider who was murdered in 1727. A tombstone dedicated to the youth is present in the courtyard. Every year on 12^th April, this tombstone bleeds. April 12 is the date when the youth was murdered. The church remains open daily from 10.00 to 4.00 pm, and during the services on Sunday.
Parks Hollycroft Park: The park actually belonged to the Atkins family but in 1934 the Atkins handed over the park to the city authorities so it could be opened to the public. The park is very much liked by those who wish to play tennis and golf. The park houses various tennis courts, a bowling green, gardens, golf course and a bandstand. Many big events in the town take place at this park. The park in the years 2010 to 2012 received the Green Flag Status for achieving high standards.

Other places that could attract visitors are the Brodick Park in the west of Hinckley and the Ashby Canal. The park with all its trees acts as a nature reserve. On the other hand, the canal is the longest curved canal in England passing through Hinckley.

Transport

The Hinckley town is equally placed at a distance of 19 km from both Coventry and Leicester. The town of Ibstock lies 18 km to the north on the A447 motorway.

Roads

It was in the early 1990’s that the A47 was by-passed as a result of the completion of the Normandy Way. This not only decreased congestion in the town, it was also helpful in the commercial development of the town along the A47 route. Hinckley has two motorways the A5 and the M69 with the M69 linking Hinkley to Leicester, Coventry and the two motorways the M6 and the M1.

Bus

The main operators of the bus services in Hinckley are the Hinckley Bus. The service has routes for Barwell, Burbage, Earl Shilton, Leicester and Nuneaton. Up until 2008, a number of services were operated for rural areas by Arriva. This stopped when Arriva was sold to Centrebus Holdings. Arriva regained the stake from Centrebus Holdings in 2013. Other major bus service operators in Hinckley include Stagecoach and Arriva Fox County.

Railway

The Hinckley railway station lies on the Birmingham to Peterborough Line on the Nuneaton–Leicester section.There are regular services being operated via Narborough and Nuneaton between Birmingham and Leicester. Residents can journey to London via the West Coast Main Line or through Midland Main Line. The Midland route terminus is the London St Pancras which ever since November 2007 has been the home of Eurostar international services.

Airports

The airports that fall the nearest to Hinckley are the Birmingham International and the East Midlands.

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