ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Ipswich

Ipswich, the county town of Suffolk and non-metropolitan district located 60 miles northeast of London. It lies at the mouth of the Orwell River with a population of around 133,384 according to 2011 census. The town derived its name either from Orwell estuary or an Anglo-Saxon personal name and it was also referred as Gippeswic, Yppswyche, and Gyppewicus. The town became famous in early times for its major port Ipswich Dock which has been England’s one of the major trading port. It was also considered UK’s one of the most prosperous city since Anglo-Saxon period.

History

Ipswich is one of the oldest inhabited towns in the England. The history of the town traced its roots back to the Roman period. The rural towns and settlements were connected to the area around the town via the rivers Gipping and Orwell during the Roman Empire. The largest Roman villa and fort were built during the Roman Empire and still stands at Castle Hill and Walton near Felixstowe respectively. The Sutton Hoo treasures and replicas of the Roman Mildenhall are still preserved in the museum of the town. The modern town has been continuously occupied around Ipswich dock since the Saxon period. After the abandonment of Roman period, the development of coastal states of north-western Europe came into existence. The former Roman ports of London served as major communication and trading port between eastern Britain and the continents of Scandinavia and Rhine.

The first large-scale potteries were established in the town with the arrival of Frisian potters from Netherlands in the 7th century. The Shrine of Our Lady of Grace of the town became a famous pilgrimage destination and attracted many pilgrims during the middle ages. The independent Ipswich Institute reading room and library were built in 1824 and still survives today. The town was targeted by German Zeppelins and bombing raids during the First and Second World War resulted in many casualties and destruction of the area in and around the docks. The town has undergone a considerable redevelopment around the waterfront and industrial dock area was rebuilt into the residential and commercial centre. Ipswich has made several attempts for attaining the city status but all the bids remain unsuccessful and it remains as a town.

Culture

The town has a number of galleries and three museums include Christchurch Mansion Ipswich Transport Museum, Ipswich Museum, Ancient House and Christchurch Mansion. New works of art are continuously promoted by the Borough Council. The New Wolsey Company took on the management of New Wolsey Theatre built on the Civic Drive accommodating 400 people. The summer arts festival is celebrated every year and known as Ipswich Arts Festival.

Industry

Ipswich is county town of agricultural Suffolk and home to famous agricultural manufacturers. Adastral Science Park is located to the east of the town, earlier the area was being used by the British Telecom Research Laboratories. The insurance business is the key employment sector and employs the majority of the workforce in the town. Other employers include Legal and General, Axa, LV, Churchill, and Willis. The experienced and skilled workforce has contributed to the establishment of the ancillary works in the past few years. Every year millions of tons of cargo are being handled in the famous port named as Haven port.

Education

There are several state-funded secondary and independent schools in the town include Copleston and Northgate High Schools, Ipswich School, Ipswich High School and Ipswich Academy. Suffolk New College, University of Suffolk and Sixth Form College serves the residents of the town and neighbouring area.

Notable Personalities

List of famous residents includes Thomas Wolsey, Alf Ramsey, Sarah Trimmer, Bobby Robson, Richard Ayoade and Thomas Gainsborough.