ITIL® Service Lifecycle Service Design

Design effective services within the organisation

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Design course that provides in-depth knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Design exam that leads to ITIL® Service Design Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • MSP Training is trusted by many leading brands in the industry

  • Identify how Service Design Interacts with other phases of service lifecycle

  • PeopleCert accredits all ITIL® courses of MSP Training

  • Delivered by highly qualified and experienced instructors

  • Discover the interrelation of all the phases of service lifecycle

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Design course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Design course is best suited for the following audience:

  • IT Professionals
  • CIOs
  • CTOs
  • IT Managers
  • IT Consultants
  • Supervisory Staff

WHAT WILL YOU LEARN?

  • Discover the metrics to measure performance of Service Design
  • Get to know about the various functions involved in service design phase
  • Identify the roles and responsibilities of those who are involved in these activities
  • Learn about the risk factors that may occur while designing the service

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Design course provides the framework required to decide which design activities should be carried out during the service lifecycle. This course is best for those who are already involved in these activities and want to have management-level understanding for better services. This training will be delivered by ITIL® certified instructors.

The training will cover the following topics:

                                                                    


PROGRAM CONTENT

Introduction: Service Design

  • Define Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Introduction: Principles of Service Design

  • Major aspects of Service Design
  • Four Ps of Service Design
  • Benefits Service Design approach
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction: Design Coordination Process

  • Scope and Objectives
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction: Service Catalogue Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Service Level Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Supplier Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Availability Management Processes

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Capability Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Process of Information Security Management

  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction: Organizing Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction: Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Wakefield

Wakefield is a city in England. The river Calder flows in the vicinity of the city. The city of Wakefield is a Metropolitan borough that comes under West Yorkshire, country and the Humbler region of England. The city is dubbed as Merrie City and a quick market town and large city. It is famous for the well-served flesh of both sea and Rivers. It is recognised as the compassion city as seafood is very cheap to fulfil stomach. The facilitation of the fish food is very fast and easily available. Coal is also another important mineral found in the region. During civil war era, it was also a stronghold for Royalist. It evolved as major market and Centre for wool. It transformed into an Inland port from a normal navigable river. The post town is Wakefield.

History

The origin of the name was supposed to come from Waca’s field. Here Waca’s means a watch or wake. Here the field refers to an open ground where festivals were supposed to be organised. Because of this, it got this beautiful name of Wakefield. The origin of the town is to nearly 5th or 6th century. During AD 876, the region was under the control of Vikings. He also played a crucial role in the foundation of twelve hamlets. After the battle of Hastings, the area was conquered by William the Conqueror from Edward the Confessor. During mid-18th century there was an introduction of the railway. At the beginning of the 19th century, the town got multifold income in its basket. Large warehouses were built for the storage of grains in the region. At the later stage, Glass and Textile industries also got pace.

Governance

In the earlier years, it was a town with one seat for Member of Parliament. For 20 years, it had run by Yorkshire government. During 1913, it got the status of the city. The city council runs its administration from the country hall as its office. The seat of the MP has been reserved with Labour party for 12 years.

Geography and Demography

The average high climate temperature of the town is 13° Celsius and average low temperature is 6.3°Celsius.It got average rainfall from 800mm to 900 mm. The last Population census of the Wakefield came in 2001. The urban area had population 77 thousand approximately. The sex ratio of the Wakefield has the good number. Approximately, 40% people did not go to school or college and do not have any academic qualification. The people of Asia continent is in minority here. The white people have the majority in the region with 91% strength followed by Asian and black communities.

Education

The oldest school of the region is Queen Elizabeth Grammar school. The Elizabeth gallery is moved to Northgate in mid- 18th century. The governor is responsible for the administration of the school. The Church of England opened several National schools in mid-18 century. Wakefield College is the leading institution with 3000 full time and 10,000 part time students in its basket. The standard of education appreciated by local people.

Transport 

The junction point of the M1 and M62 motorways provides good access to commuters. There is a number of roads passes through the city. Wakefield Kirkgate operates trains in the region. There is also a vast network of trains in the city. 

Notable people

The veteran Novelist George Gissing was born in 1857. The famous Sculptor Barbara Hepworth is another name in the list. ‘‘This sporting life’’ book writer David Storey was also born here. some other famous personalities also associated with this town.