MSP Training introduces ITIL® Service Lifecycle- Service Operation course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Operation exam that leads to Service Operation Certification. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle.
MSP TrainingExplore the activities, functions and techniques used in Service Operation
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MSP Training introduces ITIL® Service Lifecycle- Service Operation course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Operation exam that leads to Service Operation Certification. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle.
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Get to know about the policies and principles for managing organisational services
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Delegates will get certification of completion at the end of the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
The professionals who want to attend ITIL® Service Lifecycle- Service Operation course must hold ITIL® Foundation Certificate.
ITIL® Service Lifecycle- Service Operation course is best suited for the following audience:
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ITIL® Service Lifecycle- Service Operation course concerns with the operational activities, processes, principles and functions that are required to manage the performance of organisational services. During the training, our certified trainer will provide knowledge of framework by using which the activities should be carried out while the operation of services. This training is very beneficial for those who are involved in such activities.
Exam
To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Operation Practice
Service Operations Principles
Introduction: Event Management
Introduction: Incident Management Process
Introduction: Problem Management Process
Introduction: Requirement Fulfilment Process
Introduction: Access Management Process
Introduction: Service Operation Activities
Introduction: Service Desk Function
Introduction: Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Concerns
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
London, also known as Greater London is the capital city of the United Kingdom with a population of around 9787426 according to 2011 census. It is the most populous city in the country and located on the Thames River towards the south-east of the Great Britain. The city is also referred as metropolis around the ancient core and Greater London which comprises Surrey, Middlesex, Hertfordshire, Essex, and Kent regulated by the London Assembly. In the era of globalisation, the city is crowned as a leading centre in the fields of education, infrastructure, healthcare, tourism, entertainment and professional services.
History
The history of the city traced its roots back to the Roman period and Romans named it Londinium. Recently, two discoveries found on the south bank near the Thames River showing the remains of Bronze Age Bridge gave access to a lost island in the river and foundations of large timber structure situated on Thames foreshore. The walled city of London was abandoned with the downfall of the Roman rule during the fifth century and new settlement Lundenwic was developed to the west of the old city. The city became a major port and established Danelaw in the Vikings period. The city developed dramatically after the abandonment of Lundenwic and became the largest town and trading centre of the country.
The population of the city grew from 18000 to approx. 100,000 by the end of 13th century and became England’s principal commercial and administrative centre. The focus of the city changed to private ownership with the establishment of exchange, mercantile and trading companies during the Tudor period. The city was severely affected by Great Plague disease resulted in the death of 100,000 people and also faced destruction in the large parts of the city with the great fire of London. The city also remained as the largest city in the world till 1925. London was the prime target by German bombers during the First and Second World War, destroyed many residential projects and commercial buildings across the city. In 1948, Summer Olympics were held in the city and attracted a large number of immigrants from Commonwealth countries.
Architecture
With the presence of various diverse buildings with varying ages, the walled city cannot be represented by any specific architectural style. Few structures in the central London including Tower of London, National Gallery, and Hampton Court Palace were constructed during Roman and Tudor period. While other famous buildings include churches and financial institutions that represent the modern architecture and formed part of the varied architectural heritage. Central London has some tall skyscrapers including the tallest building in the European Union and older buildings decorated with beautiful carvings and white plaster mouldings. The other famous buildings of the city are British Library, City Hall, and Millennium Dome.
Religion
The majority of the population of the city follows Christianity followed by Muslims, Hindus, Sikhs, Jews, and Buddhists. A large number of churches and well-known cathedrals are constructed in the city including Southwark Cathedral and St Paul’s Cathedral. Muslim communities are largely based in the boroughs of Newham and Tower Hamlets and famous mosques in the city are London Central Mosque, East London Mosque, and Baitul Futuh Mosque. There are approximately 42 Hindu temples in the city and Hindu communities are mainly settled in the Harrow and Brent boroughs.
Tourism
The city is ranked among the leading tourist destinations in the world and crowned top city destination by Trip Advisor users. The notable buildings of the city are Natural History Museum, The British Museum, Tate Modern, Science Museum, Tower of London, Southbank Centre, National Portrait Gallery and many more exciting attractions.