MSP Training introduces ITIL® Service Lifecycle- Service Operation course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Operation exam that leads to Service Operation Certification. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle.
MSP TrainingExplore the activities, functions and techniques used in Service Operation
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MSP Training introduces ITIL® Service Lifecycle- Service Operation course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Operation exam that leads to Service Operation Certification. In ITIL® Foundation part, the delegates will get to know about the basic concept, terminology, processes and principles used in Service Lifecycle.
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Get to know about the policies and principles for managing organisational services
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Delegates will get certification of completion at the end of the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Clear and concise objectives to guide delegates through the course.
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
The professionals who want to attend ITIL® Service Lifecycle- Service Operation course must hold ITIL® Foundation Certificate.
ITIL® Service Lifecycle- Service Operation course is best suited for the following audience:
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ITIL® Service Lifecycle- Service Operation course concerns with the operational activities, processes, principles and functions that are required to manage the performance of organisational services. During the training, our certified trainer will provide knowledge of framework by using which the activities should be carried out while the operation of services. This training is very beneficial for those who are involved in such activities.
Exam
To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Introduction: Service Operation Practice
Service Operations Principles
Introduction: Event Management
Introduction: Incident Management Process
Introduction: Problem Management Process
Introduction: Requirement Fulfilment Process
Introduction: Access Management Process
Introduction: Service Operation Activities
Introduction: Service Desk Function
Introduction: Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Concerns
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Wokingham meaning ‘Wocca's people's home', situated 6 3 km from London to its West, and having a population of 30,690 is a market town. Wokingham, before 1974 when the local government was reorganized, was a borough. To form the current Wokingham District, it merged in 1974 it merged with Wokingham Rural District. Wokingham achieved the status of a borough in 2007.
Governance:
Northern Wokingham, at one time, was a detached part of Wiltshire that extended into the centre of the town – the area currently occupied by the Norreys, Bean Oak and Dowlesgreen estates. In 1844 it became a part of Berkshire. The then existing parish, in 1894, was divided into rural and urban civil parishes.
The Municipal Corporation Act of 1835 left Wokingham unformed. The Act was reformed in 1883. Due to the Local Government Act 1972, in 1974, Wokingham and Wokingham Rural District merged to form the non-metropolitan district of Wokingham. Formed as a unitary authority in 1998, the district has 54 elected councillors presided over by an elected councillor who manages the district and chairs (as a Chairman) all the meetings for a full year. The elections take place in three out of four years for the Chairman Councillor. Since 2002, the Conservative party has been in the seat with a majority. The Shute End is home to the Borough Council Offices in Wokingham.
Topography:
Located on the Emm Brook kin the Loddon Valley in central Berkshire, Wokingham is 33 miles west of central London and between the towns of Reading and Bracknell. Wokingham originally happened to be just a piece of agricultural land on the western front of the Windsor Forest. Wokingham’s soil is rich in loam and has a subsoil of gravel and sand.
The Wokingham town centre is replete with residential areas in almost every direction. The residential areas in the east are home to Dowlesgreen, Norreys, Keephatch and Bean Oak, in the west are Woosehill and Emmbrook in the northwest. To the south, the areas include Wescott and Eastheath. Other residential areas include Woodcray and Luckley Green which have been present for a long time.
The last 8 decades have seen a lot of development in Wokingham. Dowlesgreen and Woosehill were built on farmland in the late 1960’s to the early 1970’s. Bean Oak was also developed during the same period. Keephatch came to be built in the '90s decade. The Norreys Estate came into existence in the 1960s. The Norreys Avenue is. however, the oldest residential road having been built in the 1940’s. Norreys Avenue shaped as a horseshoe is located on Norreys Manor (now demolished). Because of this much of the manufactured houses were styled like those belonging to the 1940’s.The road also is home to some brick houses and to three blocks for police residential quarters.
Charities
Wokingham is home to a number of charities helping the needy. The list follows:
Churches
Manors :