ITIL® Service Lifecycle Service Strategy

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

• 8 Multiple Choice Questions
• Exam Duration- 90 minutes
• 70% marks are needed to clear the exam that is 28 out of 40
• It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready

Introduction: Service Strategy

• Define Service Strategy
• Basic concepts for Service Management
• Scope and Objectives
• Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

• Service Strategy principles
• Basic Approach for Deciding Strategy
• Introduction to Services
• Components of Value
• Utility and Warranty
• Customer, Service, and Strategic Assets
• Service Providers
• Strategies for Customer Satisfaction
• Service Economics
• Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

• Define Strategy Management
• Scope and objective
• Business Value
• Service Management: Methods and Techniques
• Key Concepts and terminologies
• Inputs, and Outputs
• CSFs and KPIs
• Risks and Challenges

Introduction: Service Portfolio Management Process

• Define Service Portfolio Management
• Scope and Objectives
• Business Value
• Key concepts and terminology
• Methods and Techniques
• Inputs, and Outputs
• CSFs and KPIs
• Risks and Challenges

Introduction: Financial Management for IT Services Process

• Define Financial Management
• Scope and Objectives
• Methods and Techniques
• Business Value
• Key Concepts and terminology
• Inputs, and Outputs
• CSFs and KPIs
• Risks and Challenges

Introduction: Demand Management Process

• Define Demand Management
• Scope and Objectives
• Business Value
• Basic Concepts and terminology of Demand Management
• Methods and Techniques
• Inputs, and Outputs
• CSFs and KPIs
• Risks and Challenges

Introduction: Business Relationship Management Process

• Define Business Relationship Management process
• Scope and Objectives
• Methods and Techniques
• Business Value
• Key concepts and terminologies
• Inputs, and Outputs
• CSFs and KPIs
• Risks and Challenges

Introduction: Governance

• Governance Strategy
• Governance Frameworks and Bodies
• Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

• Roles for Service Strategy
• Organizational Development
• Organizational Departmentalization
• Organizational Design

Introduction: Technology Considerations

• Service Automation, Instrumentation, and Analytics
• Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

• Implementation through the ITIL® Service Lifecycle
• Follow a Lifecycle Approach
• Impact of Service Strategy on the other stages of Service Lifecycle