ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Corby

Corby is a borough which is located 37 km away from the north-east of Northampton. It is the town with fastest growing population in Northamptonshire as well as England. The census held in 2011 reports that Corby had a population of sixty-one thousand three hundred. It is located 37 km away from the north-east of Northampton. Due to a large number of Scottish migrant workers who came to Corby for its steelworks, Corby was at one time known locally as "Little Scotland". The town was a small village until 1930. All the changes took place with the opening of the steelworks by Stewarts and Lloyds. It is a rapidly changing place and a vibrant.

Politics:

Created since 1983, the constituency of Corby contains parts of traditionally Conservative East Northamptonshire. Corby has since 2005 won almos every election. Labour won the General Elections in 2005 by a huge majority. However it was in 2010 that the Labour Party candidate lost the seat to the Conservatives. In 2012 again, the Labour Party came to power when Mensch resigned as an MP The seat was won by Labour's Andy Sawford. As the constituency was an important seat, it attracted both national and international media.The Corby Borough Council , since 1979, has been under the control of the Labour party in local politics. During the 2015 elections ,Corby was represented by 5 Conservatives and 24 Labour Party members.

Employment and Education

Employment in Corby is against health and education, public administration and biased towards manufacturing. Weetos are made in the north of the town by Weetabix Limited. The town also is home to workshops that manufacture Fairline Boats. Amy’s Kitchen opened a factory in Corby a short time back. The Census of 2001 depicted the ratio of the working-age population to its degree-level qualifications at its lowest in both England and Wales. A 39.3% of the total population are without any GCSE-equivalent qualification. Corby had a population of 61,255 according to 2011 census. There are85.0% White British, 9.1% Other White, 85.0% White British, 9.1% Other White. Oakley Vale is Corby's least White British with only 70.7% of the population being White British. A range of vocational courses is provided to post-16 students and adult learners by the Corby campus of Tresham Institute of Further and Higher Education. The nearest universities to the south are the University of Northampton and to the west are De Montfort University in Leicester and University of Leicester.

Society and Culture

According to 2001 census, the number children of Scottish-origin in the Corby Urban Area was 10, 063 around 18.9% of the total population. A large number of the inhabitants of Corby enjoy this Scottish heritage. Apart from London, Corby is the only town in England with two Church of Scotland churches. About the town of the Corpy, a song Steeltown by Big Country was written.

Sport and Leisure

The main football team in Corby who play in the National League North is the Corby Town F.C. Corby is also home to the Corby East Midlands International Swimming Pool that came up in 2009. The Stewarts and Lloyds Rugby Football Club plays its home games in Corby. The club also has an athletic club for youngsters below 11 ears of age and also for those who have crossed 60. When the Youth Development League took place, the upper age group was promoted to Midland East 1 and it also gained a promotion in the Heart of England Athletics League.

Climate

Corby experiences a maritime climate mild winters and with cool summers. In Corby, the highest recorded temperature was 35 °C (95.0 °F) in August 1990 and the lowest was recorded during 1987 which was −23.3 °C (−9.9 °F).

Overview of ITIL® 2011 Edition

Information Techno...