ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Exeter

Exeter is an ancient city located within the county of Devon England with a population of around 129,800 according to mid-2016 est. It is a cathedral city situated on the Exe River about 70 miles southwest of Bristol and 37 miles northeast of Plymouth. The status of the non-metropolitan district has been granted to the city under the rule of the County Council, while unitary authority status was abandoned under the command of coalition government 2010. The city was the most Roman fortified establishment of the southwestern Britain. The early history of the city dates back to the Roman era, although the remains of the Cornish tribe also survived in the city before the Roman Empire.

During the Medieval and Tudor period, the city became a major religious centre, and Exeter cathedral was also found in the middle of the 11th century. Post 16th century Protestant Reformation, the city followed Western Christian tradition and became Anglican. The city was affected by the First World War, although during Second World Was the city centre had undergone significant changes and must of the area was rebuilt. The city became a powerful wool trade centre by the end of the 19th century and now considered as an important centre for tourism and modern business. It has been suggested that the modern name of the city is derived from the anglicised form of the well-known river Exe. 

History

There is no major prehistoric evidence found in the city. The early settlement of the area was established on a dry ridge ending in a spur, and some coins were also discovered during the Mediterranean history. The 42-acre fort named Isca was built by the Romans in AD 55 and served as a base for the legion of the Imperial Roman army that founded during the late Roman republic. The city was commonly known as Isca Dumnoniorum in the Roman era. The fort accommodated the unplanned civilian community of the Celtic Britons and the families of the soldiers. The fortress was demolished, and the site was used for the civilian purposes. Excavation of the area was done in 1970, but due to its closeness with the Cathedral Church of Saint Peter, the site could not be opened for public view.

The Saxons named the city as Escanceaster, they arrived the city after beating the Dumnonians in Somerset and maintained the quarter of the city for Britons, known as Britayne Street till mid of the 16th century. The county corporate status was granted to the city in 1537. During the industrial era, the economy of the city was based on the agricultural products which were locally available. Its geographical location on the fast flowing river contributed towards the development of the early industrial site on drained marshland of the city. The Bristol and Exeter Railway has first arrived in the city in 1844, and the horse-drawn trams were introduced in 1882.

During the 20th century, a new bridge was built made of steel and cast iron and changed the old Georgian bridge. In early 1905, the horse drawn trams were replaced by the electric trams. Later on, with the rise in the traffic problems caused by the trams, these were further replaced by the double-decker buses in 1931. The city was the prime target by the German Luftwaffe during the Second World War resulted in the death of 156 people and demolition of many historic buildings including the Cathedral. After that, little efforts were executed to restore the heritage of the city, and the large areas of the city centre were rebuilt in 1950. The city was severally affected by the serious fireworks, leading to the destruction of the Royal Clarence Hotel and 18 Cathedral Yard.

Overview of ITIL® 2011 Edition

Information Techno...