ITIL® Service Lifecycle- Service Strategy | MSP Training

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

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WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Certificate

Delegates will get certification of completion at the end of the course.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

Team Leaders
IT consultants
IT audit managers
Planners
Supervisory staff
Managers
CIOs
CTOs

WHAT WILL YOU LEARN?

Learn how to make effective strategies while developing a product or service
Understand how Service Operation phase of Service Lifecycle interacts with other phases
Get to know about the importance of service management as a practice
Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

Exam

An exam is conducted at the end of training. The exam will have the following pattern:

8 Multiple Choice Questions
Exam Duration- 90 minutes
70% marks are needed to clear the exam that is 28 out of 40
It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

Define Service Strategy
Basic concepts for Service Management
Scope and Objectives
Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

Service Strategy principles
Basic Approach for Deciding Strategy
Introduction to Services
Components of Value
Utility and Warranty
Customer, Service, and Strategic Assets
Service Providers
Strategies for Customer Satisfaction
Service Economics
Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

Define Strategy Management
Scope and objective
Business Value
Service Management: Methods and Techniques
Key Concepts and terminologies
Inputs, and Outputs
CSFs and KPIs
Risks and Challenges

Introduction: Service Portfolio Management Process

Define Service Portfolio Management
Scope and Objectives
Business Value
Key concepts and terminology
Methods and Techniques
Inputs, and Outputs
CSFs and KPIs
Risks and Challenges

Introduction: Financial Management for IT Services Process

Define Financial Management
Scope and Objectives
Methods and Techniques
Business Value
Key Concepts and terminology
Inputs, and Outputs
CSFs and KPIs
Risks and Challenges

Introduction: Demand Management Process

Define Demand Management
Scope and Objectives
Business Value
Basic Concepts and terminology of Demand Management
Methods and Techniques
Inputs, and Outputs
CSFs and KPIs
Risks and Challenges

Introduction: Business Relationship Management Process

Define Business Relationship Management process
Scope and Objectives
Methods and Techniques
Business Value
Key concepts and terminologies
Inputs, and Outputs
CSFs and KPIs
Risks and Challenges

Introduction: Governance

Governance Strategy
Governance Frameworks and Bodies
Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

Roles for Service Strategy
Organizational Development
Organizational Departmentalization
Organizational Design

Introduction: Technology Considerations

Service Automation, Instrumentation, and Analytics
Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

Implementation through the ITIL® Service Lifecycle
Follow a Lifecycle Approach
Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Gatwick

Gatwick City is renowned for Gatwick Airport which is located in south-east England. It is approximately 30 miles from the capital city, London. Apart from this, The famous Copthorne Hotel is located in the core of the city. It is house style hotel in the landscaped gardens and tranquil woodlands. The hotel location is few kilometers from Gatwick Airport. The Copthorne Hotel has all facilities such as eleven well-furnished rooms with free WiFi services. MSP Training gives an opportunity to choose the required course from a pool of courses. MSP Training provides facilities like audio-visual equipment, overhead projectors, and multi-functional lighting.

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Overview of ITIL® 2011 Edition

Information Techno...