ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Luton

Luton is a large town in the historic county Bedfordshire in the East of England with a population of around 216,800 according to 2011 census. It is situated 30 miles northwest of London and 22 miles southeast of Milton Keynes. London Luton Airport, one of the major airport of United Kingdom is located 1.7 miles east of the town centre and was opened in 1938. The town is home to the University of Bedfordshire and the English Football League Two team or League Two team is also based in the city. The town remained popular for its hat making business for many years. The headquarters of the Vauxhall Motors, one of the oldest vehicle manufacturers in Great Britain is based in the town. The largest one day carnival of Europe ‘Luton International Carnival’ is held every year in the Luton.

History

The traces of the early human settlement of the area was found at Mixes hill and Round Green. The 250,000 years old Palaeolithic encampments were also found at the same place. The remains of the Neolithic period included Waulud’s Bank is much more common. It has been believed that the town is discovered by the Anglo-Saxons in the 6th century and named the city after River Lea. The town’s population was around 800, and the economy was based on the agriculture. The work of the St Mary’s Church was completed in 1137. In 1139, a motte and bailey castle was built, later on, it was demolished in 1154. The place of the castle is now occupied by British fashion and homeware retailer, Matalan. There were six watermills in the town during the Medieval Period.  

In the 13th century, a market for surrounding villages was held in the town every year. The second fair was granted to the town from 1338 with the growth of the town. The town was severally affected by the large fire in 1336. However, the town was rebuilt rapidly after the fire. The agriculture base of the town was replaced by brick making industry in the 16th century, and many older wooden houses were rebuilt in brick. The Royalists entered the town during the English Civil War and demanded goods and money in the 17th century. The royalists were attacked by parliamentary forces, and most of the royalists escaped from the town. The hat making industry dominated the economy of the town by the 18th century. The hat making business is still into operations but on the very smaller scale. In 1722, the first Luton Workhouse was built on Dunstable Road.

The population of the town was recorded 3095 in 1801. The town saw a large expansion in the 19th century resulted in the population of around 39,000 by 1901. The gas was supplied to the town in 1834 and gas street lights were elevated in 1847. The work of water and sewerage system was completed in 1860 followed by the major epidemic cholera spread in the town in 1848. The town gained the status of the borough in 1876. The hat making industry was replaced by other industries in the 20th century. The largest car plant was opened by Vauxhall Motors in 1905 and employed 30,000 people. The production of cars was ended in 2000, and the plant closed in 2002.   

Economy

Traditionally, the town’s economy has been based on Car manufacturing and engineering sector. The focus of the economy is now shifting to service industry particularly in the retail and airport sectors. However, the light industry still operates in the town. The town is home to the headquarters of the well-known firms including Monarch Airlines, EasyJet, Vauxhall Motors and Impellam Group. The principal employers in the town include Luton Borough Council, Aircraft Service International Group, Menzies Aviation, University of Bedfordshire and Luton and Dunstable University Hospital NHS Foundation Trust.

Overview of ITIL® 2011 Edition

Information Techno...