ITIL® Service Lifecycle Service Strategy

Learn to make effective strategies for better services  

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Strategy course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Strategy exam that leads to Service Strategy Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • PeopleCert accredits all courses of ITIL®

  • MSP Training provides training at an affordable price

  • Get to know about the policies and principles for planning organisational services

  • We are trusted by leading brands

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Strategy course must hold ITIL® Foundation Certificate.

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Strategy course is intended for the following audience:

  • Team Leaders
  • IT consultants
  • IT audit managers
  • Planners
  • Supervisory staff
  • Managers
  • CIOs
  • CTOs

WHAT WILL YOU LEARN?

  • Learn how to make effective strategies while developing a product or service
  • Understand how Service Operation phase of Service Lifecycle interacts with other phases
  • Get to know about the importance of service management as a practice
  • Discover the ITIL® framework and the processes involved in it

Enquire Program

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PROGRAM OVERVIEW

MSP Training’s ITIL® Service Lifecycle- Service Strategy focuses on the activities that are needed to plan effective strategy including Demand Management, Portfolio Management and Financial Management. This training provides understanding regarding what is required for carrying out the strategic activities during the lifecycle. This training is particularly intended for those who are involved in these categories.

 Exam

An exam is conducted at the end of training. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

 

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Strategy

  • Define Service Strategy
  • Basic concepts for Service Management
  • Scope and Objectives
  • Service Strategy Interfaces across Lifecycle

Introduction: Service Strategy Principles

  • Service Strategy principles
  • Basic Approach for Deciding Strategy
  • Introduction to Services
  • Components of Value
  • Utility and Warranty
  • Customer, Service, and Strategic Assets
  • Service Providers
  • Strategies for Customer Satisfaction
  • Service Economics
  • Sourcing Strategies and Governance

Introduction: Strategy Management for IT Services Process

  • Define Strategy Management
  • Scope and objective
  • Business Value
  • Service Management: Methods and Techniques
  • Key Concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Service Portfolio Management Process

  • Define Service Portfolio Management
  • Scope and Objectives
  • Business Value
  • Key concepts and terminology
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Financial Management for IT Services Process

  • Define Financial Management
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key Concepts and terminology
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Demand Management Process

  • Define Demand Management
  • Scope and Objectives
  • Business Value
  • Basic Concepts and terminology of Demand Management
  • Methods and Techniques
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Business Relationship Management Process

  • Define Business Relationship Management process
  • Scope and Objectives
  • Methods and Techniques
  • Business Value
  • Key concepts and terminologies
  • Inputs, and Outputs
  • CSFs and KPIs
  • Risks and Challenges

Introduction: Governance

  • Governance Strategy
  • Governance Frameworks and Bodies
  • Relationship between Service Strategy and Governance

Introduction: Organizing Service Strategy

  • Roles for Service Strategy
  • Organizational Development
  • Organizational Departmentalization
  • Organizational Design

Introduction: Technology Considerations

  • Service Automation, Instrumentation, and Analytics
  • Service Interfaces and Self-Service Channels

Introduction: Service Strategy Implementation

  • Implementation through the ITIL® Service Lifecycle
  • Follow a Lifecycle Approach
  • Impact of Service Strategy on the other stages of Service Lifecycle

ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Newcastle

New Castle upon Tyne is the other prominent name of the Newcastle. The Edinburgh is 103 far from it, and the capital city is 277 miles from it. Among the northeast region, Newcastle has the huge bulk of the population and is the main region of Tyneside Conurbation. If we talk about the rank regarding population among the urban city of the United Kingdom, it stands at eight. It is also a member of the Eurocities network of European cities. Until 1400, it was an integral part of the county of Northumberland. Later on, it became county till the becoming part of the Tyne and Wear in 1974. Geordie is the regional dialect of the region. This dialect is also followed by near-by people in large extent. New castle University has attracted a huge bulk of students and giving its services in the city.

The city developed around the Pons Aelius, which is a Roman settlement. During the 14th century, the city wool industry boomed at a faster pace. With time this industry got another rival regarding Coal Mining Area.  The Port set up near River Dyne was also recognized at the Global level. The economy of the Newcastle includes digital technology, retail, tourism, cultural Centres and corporate headquarters. It all contributes £13 billion Gross Value Added in the economy of the country. New Castle is the famous football club that is followed by people of the region. The city also hosted the Great North Run, a half marathon in the past. It attracts approximately 58,000 runners each year

History

The history of the city started with the settlement of the Roman. After the Roman Empire, The city was ruled by the powerful Empire of Anglo-Saxon Kingdom of Northumbria. The infrastructure of the city was damaged after the deadly war between Anglo-Saxon and Danes. Throughout the middle ages, Newcastle acted as a fortress for the northern side of the England’s.  In the 13th century, a high stone wall was built around the town to protect the city from invasion. The King William the Lion was imprisoned in Newcastle during the late 11th century.

The setup of ship production unit and armaments became the main of the target of enemies during the second world war. There were a large number of the Air Strikes at that time that caused a huge loss to the infrastructure of the city. The expansion of the public sector of the city got expanded during 1960.

Climate and Economy

Owing to its closeness to Cold Ocean, The city experiences the coldest weather condition of the United Kingdom. In contrast with the current scenario, the region comes under the rain shadow of the North Pennines which ultimately makes it the driest region of the country. In opposite to other cities of United Kingdom, New castle has colder winters but cooler summers. The city geographical position is similar to the Southern Sweden and Copenhagen, Denmark

The new castle was also an important city for shipbuilding, engineering, manufacturing coal mining during 19th century Industrial Revolution. Whereas the second half of the 20th century faces a lot of downfall by heavy industries. The city has put a lot of efforts to improve and save the climate of the region.

Demography

As per the last survey that was conducted by ONS in 2015, the population of the city was around 2,94,000. The City also accommodate the largest student community owing to Northumbria. The major bulk of the students residing in the Heaton and Jesmond. The city has a maximum population of the Christian community, where 16% people do not follow any religion. The dialect of Newcastle People is commonly recognized as the Geordie. The health of people of this city is not good as per the previous records of the city.

Overview of ITIL® 2011 Edition

Information Techno...