ITIL® Service Lifecycle Service Transition

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

• 8 Multiple Choice Questions
• Exam Duration- 90 minutes
• 70% marks are needed to clear the exam that is 28 out of 40
• It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready

Introduction: Fundamentals of Service Transition

• Define Service Transition
• Scope and objective
• Value to business
• Optimise the performance of Service Transition
• Interfaces to other stages of service lifecycle
• Service Transition Processes

Service Transition Principles

• Principles supporting Service Transition
• Policies for Service Transition

Introduction: Service Transition Processes

• Transition Planning and Support
• Change Management
  • Policies, principles and basic concepts
  • Remediation planning
  • Methods and Techniques
  • Triggers, input and output
  • Key performance indicators and metrics

• Service Asset and Configuration Management
  • Scope and Objective
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
• Release and Deployment Management
  • Scope and Objective
  • Value to business
  • Basic Concepts and Principles
  • Methods and Techniques
  • Performing transfer, deployment and retirement
  • Triggers, input and output
  • Information Management
  • Key performance indicators and metrics
• Service Validation and Testing
  • Goals and Objectives
  • Scope
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators
• Evaluation
  • Goals and Objectives
  • Scope
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators
• Knowledge Management
  • Goals and Objectives
  • Scope
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators

Service Transition common operation activities

• Manage communications and commitments
• Manage organisation and stakeholder change
• Stakeholder Management

Introduction: Organising Service Transition

• Service Transition Organisation
• Process owner role
• Service owner role
• Organisational context for transitioning a service
• Organisation models to support Service Transition
• Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

• Knowledge Management tools
• Collaboration
• Configuration Management System

Introduction: Implementation of Service Transition

• Stages of Introducing Service Transition
• Justifying Service Transition
• Designing Service Transition
• Introducing Service Transition
• Cultural change aspects
• Risk and value

Challenges, critical success factors and risks

• Challenges
• Critical success factors
• Risks
• Service Transition under difficult conditions