ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cambridge

Cambridge is commonly recognised as the University City. The River Cam flows through the town and it is about 50 miles to the north of London. Because of the Cambridge University, people of Cambridge have best of both the worlds’ education. The students from various parts of the world come here for higher education. It has produced world’s best scholars with regard to many other best institutions. The last population census happened in 2011. Cambridge has a population of 1 lakh 28 thousand. It has a total strength of 24,488 students making it the 50th biggest educational town of the England. It has been the place of lives since Bronze Age. There were a number of sites discovered that showed the existence of life. Under the Viking rule, it was transformed into the major trading Centre. During the 12th century, the charter of the town was granted to it.

In the year 1951, it was conferred with the status of the city. It is situated at the core of the high-technology Silicon Fen with many sectors such as software, Bioscience, educational, administrative and other start-up organisations. According to Times Higher Education World University Rankings, Cambridge University (founded in 1209) cut the mustard and jumped to second place from fourth place in the world. Cambridge university press is among top five universities press in the world. The most famous band in Cambridge is Pink Floyd. The Cambridge United F.C is the most followed football club of the region. Jake Carroll (Defender), Ade Azeez (Forward), Jabo Ibehre (Forward) are the brilliant players of the club.

History

Since prehistoric times, there was an evidence of life. Romans also settled in this place. During the medieval era, Romans were withdrawal from the place around 410. The location was not sure till now as it was deserted by the Britons. Somewhere in the books, the site is commonly mentioned as Cair Grauth. During 1914-1918, Cambridge worked as an important defensive station for the east coast. The population of the city has been drastically increased from the 1930s to 1980s.

Governance

Cambridge district is served by Cambridge City Council of England. Its Local Authority District is the urban area of city. Guildhall is the city headquarters. In 1207, King John granted the Cambridge which allowed the appointment of a mayor. Mayor Post gets selected with the consensus of 14 wards. Elections are held each year to elect a mayor in respective constituency. Sir Issac Newton was also the holder of the seat of House of Commons in the past. In general elections of 2017, Karen buck and mark field elected as Member of Parliament (MP) for this constituency.

Geography and climate

The river Calm flows through the village of Grantchester to the south-west. The city has similar climatic conditions to the UK which gets influenced by the Gulf Stream. The Cambridge region usually experiences less rainfall. Cambridge's average rainfall falls 570 mm per year, around half of the national average rainfall with some years periodically falling into the semi-arid (under 500 mm) category.

Demography

Demography is a flexible phenomenon. As per 2001 census, 90% residents are white, 85% population is of undergraduates and 79% people are postgraduates. Generally, Cambridge people engaged in managerial and administrative jobs than manual workers because of superior education standard. People have higher qualification degrees such as Master’s, PhD or Higher National Diploma. The science festival scheduled every year in the month of March and it is acknowledged as the United Kingdom's biggest free science festival. Cambridge poetry festival has been held biannually for 10 years in the past. Cambridge earns a lot of money from the education and tourism sector.

Overview of ITIL® 2011 Edition

Information Techno...