ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Dunfermline

Dunfermline, city situated in the core of Fife, Scotland, the United Kingdom.  As per the 2011 population census, the population stands approximately 49,706. The next census of 2015, showed Dunfermline’s population was around 50,380. The population of the Dunfermline makes the largest locality in Fife. It stands on the tenth rank  in Scotland, United Kingdom

The Dunfermline town first came into the existence in the 11th century.The town has so many historical importance and leisure facilities of the town are world class. It attracts thousands of tourists every year. The main focus of employment is to the tertiary sector. It contributes the lion’s share of employers and known as Sky UK. The Other major job opportunities are provided by Best Western, Amazon, FMC Technologies, Lloyds and Nationwide in Dunfermline.

History

There have been many stories behind the explanation of the name of the city “Dunfermline”. The first half comes from Gaelic, ultimately means a hill. The rest of the word means Problematic. The midterm classified as another name of the Tower burn as per records of the medieval era.

The city has experienced rapid expansion since beginning of the 20th century. The prominent area was Expansion corridor on the eastern  front of the tow. There is the plan to expand the M90 road corridor till the deadline of 2022. The number of developments also include built of 6000 homes, 3 new schools, new community infrastructure, and the Fife Leisure Park employment land

Today, the town is also recognized as the dormitory town and the main center for the west Fiffe area. Apart from this, Shopping malls, major public park, college campus at Halbach. The prominent online retailer Amazon.com has opened a major outlet in the city.

Sport

Dunfermline is home to various sports and games such as  Professional rugby, Football, and cricket teams. East End Park is reserved for the Dunfermline Athletic football team to get ready for Scottish Championship. The team becomes prominent after winning Scottish Cup two times in 1961 and 1968 and gained a lot of respect among the local community. A cricket club is also based at Carnegie Cricket Ground which is an athletics ground at Pitreavie. Edward training pool also has new 25 meters 6 land deck level pool with movable floor. There is an improved entrance and reception area with new gym and a new cafe.

Education, Landmarks and Notable Buildings

There are total 14 primary schools and 4 secondary schools in the region. Rest of the education sector is being given by the private school. Calaiswood ASN School especially meant for children so that maximum take care can be given to maintaining health norms and learning methods.

The Oldest secondary school in town is Dunfermline High School that was established in 1816. This school was transformed and renamed as Queen Anne Street. Since 1994, This School serves both western and southern parts of town. In Wellwood towards the north-west area of the town, Queen Anne High School is located. In 1972, Woodmill High School was updated which was originally a junior secondary school. The school was developed in Priory Land. In 1969, St Columba’s high school become one of two Roman Catholic secondary schools in the region. School server people are living in West Fife. Fife College provided further education and was known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school was founded and funded by Carnegie. Later it was known as Technical School in 1927. In 1951, the school recognized as a technical college. Later on,  The college was renamed to Lauder College. In 2007 it became Carnegie College.

The Scoto-Normon monastic architecture, Dunfermline Abbey is A listed building. It attracted lion’s share tourist of the United Kingdom.

 

Overview of ITIL® 2011 Edition

Information Techno...