ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Edinburgh

Edinburgh is the centre city of Scotland. The area is also under the jurisdiction of the council state.During the period of 15th century, it was also a capital city. The Scottish parliament runs administration from this city only. The king used to rule in the Edinburgh in the medieval era. Being a part of the Midlothian area, Edinburg has been known as a centre of learning for Scott Law, Medicine, literature, engineering and the various sciences. After London, it is the next important city for fiscal matters. Edinburgh has also become the United Kingdom’s second most common traveller terminus after London.

In a recent survey, the population of Edinburgh stood second in Scotland and on the seventh number in the United Kingdom. The 2016 official population estimates Edinburgh’s population at 464,990, while the local specialist area is placed at 507,170 for the local specialist area and the city area at 1,339,380 as of 2014.

Geography

The city is near to Scotland's Central Belt owing to which it is also surrounded by hills of nearby areas. The city centre is 2 1⁄2 miles southwest of the shoreline of Leith and 26 miles inland from the east coast of Scotland and the North Sea at Dunbar. The early burgh which looks like the Seven Hills of Rome is often said to be constructed on Arthur's Seat Calton Hill, Craiglockhart Hill, Corstorphine Hill, Braid Hill, Blackford Hill, and the Castle Rock. Edinburgh actually came up near the prominent Castle Rock.

There is a gap created by volcanic plugs millions of years ago between the Firth of Forth to the north and the Pentland Hills to the south. In addition to these, another hollow on the rock's south side formed a natural stronghold that formed the basis for building the Edinburgh Castle. The place from where the glacier receded is now occupied by the residential areas of Marchmont and Bruntsfield.

Places of Interest

Edinburgh is home to various libraries and museums such as the Writers' Museum,  the National Library of Scotland, National War Museum, National Museum of Scotland, Surgeons' Hall Museum, Our Dynamic Earth, the Museum of Childhood,  and the Museum of Edinburgh. The Museum on the Mound shows exhibits on money and banking in Edinburgh. Edinburgh Zoo, which is the second most popular in Scotland and paid attraction lies on Corstorphine Hill covering 82 acres. The Zoo has also loaned two pandas from China named as Tian Tian and Yang Guang.The Royal Yacht Brittania is also a 5-star visitor attraction after being decommissioned in 1997. It is docked permanently at the Ocean Terminal where many events take place aboard this yacht. Edinburgh houses various National Galleries of Art in Scotland along with many other smaller art galleries.

Housed in the National Gallery of Scotland, is its national collection. The National Gallery is linked to the Royal Scottish Academy that regularly plays host to a number of major painting exhibitions. The Scottish National Gallery of Modern Art is home to the modern collections at Belford. The Scottish National Portrait Gallery primarily focuses on photography and portraits.The City Art Centre in Market Street, which is owned by the city council, also shows various art exhibitions. The Fruitmarket Gallery also hosts contemporary art exhibitions that feature the works by famous British and international artists.Other small private galleries include the likes of Ingleby Gallery. This gallery provides shows with various interests by Callum Innes, Ellsworth Kelly, Peter Liversidge, Sean Scully, and Richard Forster.

Climate

Being close to the coastal region, Edinburgh has a maritime climate. The temperature remains mild throughout the year. Gogarbank is the official met office that provides an update of weather condition to local people.

Overview of ITIL® 2011 Edition

Information Techno...