ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Middlesbrough

Middlesbrough is situated on the bank of river tees, it is also one of the major industrial towns. From small to large ones, the city is also a base of a huge number of industries. It is a unitary form of authority under the ceremonial county of Yorkshire. It comes under a northeast region of England, the United Kingdom. Middlesbrough borough council is now the new administration replacing Cleveland.  The population is 1 lakh 70 thousand as per 2011 census. The larger built-up area of Teesside is recognized as Middlesbrough. The total population of the area is 3 lakh 76 thousand. During the late 18th century, Middlesbrough transformed into county Borough. In 1968, it came with other nearby regions and formed County Borough of Teesside. Middlesbrough F.C is the most followed football club in this region.

History

The history of the region started with the rule of Angles. The Viking settlers came after the rule of Angles. In the early 18th century, it was a small farm. The population of the area was below 30 people. With the passing year of the 19th century, the population underwent rapid growth in the population. Prior to the investment St. Hilda church was the famous religious place until its closure. During early 18th century, it was not much developed. The steelmaking factories and steel products were the main targets in the Second World War. The railway was not functioned for 14 days in 1942. As the time fly, there was a major growth of the town in every aspect such as education, population, transportation and much more. River tees went to extra mile in providing access to transport among other modes of transportation.

Industrialisation

Ironstone was the major discovery during the mid-18th century. The iron deposits found in huge quantity so that it resulted in the set of the various rolling mill in this region. Pig iron pulled a rabbit out of a hat by increasing 10 times for 5 years during the mid-18th century. There were a large number of Irish people who migrated to this country.

Economy

There has been found a large deposit of chemical in this region which ultimately leads to the formation of the various chemical industry. This industry has done exceptionally well. Tees sport also plays a crucial role in the transportation. It is owned by the PD ports company... In the earlier stage of the Second World War, The major loss happened to its economy. Railway and steel industry was the main target during the Second World War.

Governance

During Mid-18th century, it was simply a municipal borough. It became a county borough in the late 18th century. In 1932, a small portion of the area went to county borough. A major portion of it went to the Stokesley Rural District. Andy McDonald is the current MP of this region. At the local level, the mayor looks after the work as the head of the council.

Geography and Climate

Middlesbrough has an oceanic climate owing to its presence near the sea. Due to the Lake District and Pennines to the west, the atmospheric condition is drier with regard to other maritime locations. The good weather condition also reason of the maximum tourists visiting this place.

Transport

The Transport of the Middlesbrough has a very vast network. Most people prefer road transportation. Some leading bus service providers are Arriva North East and Stagecoach.  Majority buses are being controlled by them. Northern and TransPennine are looking after railway network in the region. Newcastle, Sunderland, Darlington, Red car are under control of Northern. Areas such as Liverpool, Leeds, York, and Manchester are under control of TransPennine. The famous roads of the region are A19, A66, A171, and A174.

Overview of ITIL® 2011 Edition

Information Techno...