ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Northampton

It is situated on the bank of river Nene, it is 67 miles on the northwest of London.Northampton comes under the region of East Midlands of Northamptonshire country. The Administration headquarters is Northampton guild hall. It is non-metropolitan district administered by two-tier structure government. Mary Markham and Heather Smith are the leaders of their respective councils. Christopher Malpas is the mayor. It has a population of around of 2 lakh 12 thousand. The population rose to many folds in past 9 years.It is also one of the biggest cities of United Kingdom.

History

Since Bronze age, Northampton is the latest colony among all. Earlier people lived at protected areas to save themselves from the attack like Hunsbury hill. The central part of this town was used as a base against Danish armies. The national importance increased after the Norman defeat. Still, it is one of the strategic locations for the present government. The royal residence was demolished and now railway station had been constructed there.

Geography

The division of the town is as suburbs, Council wards, Constituencies and a few more formal areas. There are two parliamentary constituencies i.e Northampton North and Northampton South. One can easily visit nearby places such as Wellingborough, Leicester, and Towcester. It is been administrated into various constituencies, suburban areas and 33 wards for effective implementation of development programs.

Climate

It has maritime climatic conditions such as cool summers and mild winters.The Moulton park weather station has its infrastructure in the University of Northampton which provides an update regarding weather conditions to the locals. Northampton is also among the highest points of the borough. The rainfall is approximately between 600mm and 700 mm.

Ethnicity

The white people are in majority with 1 lakh 80 thousand in numbers followed by Asian, black, mixed and Arbs. The Christian is in the majority with 57% population. There is also number of famous churches for worship.

Economy

The lion’s share of the economy of Northampton is with leather Industries. There are many prominent brands such as Wildsmith Shoes, Edward Green Shoes, Crockett and Jones and a few more. Engineering field also set up its game with leather industry.

Arts and culture

The market square is the biggest attraction of this town. The view of the night got best of all the world. The theatres, libraries, museums, and galleries are others places in the basket.

Education

During 1261, King Henry III gave the authority by a Royal Charter to run the University of Northampton. The University of Northampton gave tough competition to the University of Cambridge and University of Oxford. There were a large number of students who migrated from these universities to the University of Northampton. There was a large number of representatives of its students in the battle of Northampton. It made the King Henry III very anxious. The services of the University put an end in 1265. In the year of 2005, the university in its new form started giving its services in the region.

Transport

Northampton is at the junction point of 16, 15a and 15 of the M1 motorway that connects London with its city. The other major towns of Northampton are connected with A45 and A43. The A14 is providing links with the east and west of the town. It passes through the north side of the region. The airports that are giving their services to the region are Sywell Aerodrome, East Midlands Airport, and Luton Airport. During the time of traffic in services, Birmingham Airport is also used by people of the region in large scale. The bus services are also very appreciated by the people of the town.

Overview of ITIL® 2011 Edition

Information Techno...