ITIL® Service Lifecycle Service Transition

Get to know about the transitions between the different phases of Service Lifecycle

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Service Transition course that provides comprehensive knowledge regarding the areas of the ITIL® Service Lifecycle to prepare the delegates for ITIL® Service Lifecycle- Service Transition exam that leads to Service Transition Certification. It is one of the nine intermediate qualifications and one of the five lifecycle stream qualification through which credits can be gained for the ITIL® Expert Certification.

  • Learn how to manage the transactions between various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Service Transition course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate.

 

TARGET AUDIENCE

ITIL® Service Lifecycle- Service Transition course is best for the following professionals:

  • IT Professionals
  • Capacity Managers
  • Business Continuity Managers
  • Service Portfolio Managers
  • Availability Managers
  • Service Level Managers

WHAT WILL YOU LEARN?

  • Learn how to provide a consistent framework to evaluate the risk and challenges involved in the lifecycle
  • Understand how to create and maintain the integrity of all service assets effectively
  • Determine how the services can be operated or managed so that they are fulfilling the need of the customers
  • The customer requirements are fulfilled that are described in Service Design phase of the lifecycle
  • Plan and manage the resources to build and test the release into production

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Transition course provides delegates with the knowledge regarding the transitions between the different phases of the service lifecycle. The course focuses on the managing the changes that may occur in a transition phase. This training is very crucial for those who are involved in these activities. Our trainer will help the delegates in ensuring that the service is developed according to the customer requirement.

 

                                                                  

 

Exam

To Measure the knowledge attained by the delegates in training. An exam is conducted at the end of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 8 Multiple Choice Questions
  • Exam Duration- 90 minutes
  • 70% marks are needed to clear the exam that is 28 out of 40
  • It will be closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Fundamentals of Service Transition

  • Define Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Service Transition Principles

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction: Service Transition Processes

  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
  • Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Basic Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction: Organising Service Transition

  • Service Transition Organisation
  • Process owner role
  • Service owner role
  • Organisational context for transitioning a service
  • Organisation models to support Service Transition
  • Relationship of service transition with other stages of the lifecycle

Introduction: Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Introduction: Implementation of Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions

ITIL® Service Lifecycle- Service Transition Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Reading

Reading is a large town in Berkshire located in the Thames Valley with a population of around 162,700 recorded in 2016. The town is situated on the Thames and Kennet Rivers in southern England, and it is 42 miles west of London, 75 miles east of Bristol and 25 miles south of Oxford. The history of the town traced its roots back to 8th century. In the medieval period, the town was considered as a 10th largest town in England and served as the main trading and ecclesiastical centre.  One of the richest monasteries ‘Reading Abbey’ is also built in the town. The town was severally affected by English Civil war, and the wealth of the town declined with the major siege and loss of trade.

With the establishment of ironworks and Great Western Railway in the 18th and 19th century, the town grew rapidly and became the principal manufacturing centre. During that period, the economy of the town again flourished, and it became famous for its brewing trade. The town is crowned as leading economic area for economic success, and well-being and the factors contributing towards its growth are health, employment, and income. Due to its strategic location and establishment of information technology and insurance sector in the town, it became a major commercial and regional retail centre catering the needs of a large area of the Thames Valley.

History

The first evidence of settlement was found in the 8th century, and it is estimated that the town may date back to the Roman period. It was also referred as Readingum, the name derived from an Anglo-Saxon tribe in Old English. The first battle of the town was held in 871, and an army of Danes set up the camp and remained in the town until the end of 8th century. With the presence of six mills, Reading was explicitly known as a borough in 1086. In the 14th century, the most devastating pandemics Black Death also affected the city and lost 60% of its population.

Reading Abbey founded in 1121 was largely destroyed during the dissolution of the monasteries in 1538. The town was little affected by First and Second World War compared to other towns and cities of the United Kingdom. The town centre was attacked by Luftwaffe plane machine in 1943 resulted in many causalities. The town is ranked among one of the largest urban areas of the England, but it has not granted the city status so far even after bidding for three main occasions celebrated Diamond Jubilee, a new millennium and Golden Jubilee of Queen Elizabeth II. All three bids remain unsuccessful.  

Economy

Reading is a major retail and commercial centre in the Southern England. The town is home to various UK offices of foreign multinationals and British companies’ headquarters. Due to its proximity to London, it is also known as part of the London commuter belt and inward tourist destination with 30,000 inward arrivals recorded during the morning peak period. The headquarters of the major companies including Microsoft, BG Group, and Oracle Hibu is located in the town. PepsiCo, Ericsson, Commvault, and Wrigley have their offices in the town. The town centre is a major shopping centre; there are three major departmental stores, two shopping malls and three shopping arcades in the town.

Education

In 1892, the University of Reading was established. It was rated as one of the most research-intensive University of England. It is also rated among top 200 universities in the world. A large number of primary, private, independent and state secondary schools in the town provides the best education to the students.

Tourism

The town is famous for Thames Valley countryside, medieval abbey ruins, a major shopping centre and Thames and Kennet rivers. Notable places to visit in the town are Reading Abbey Ruins, Reading Museum, Basildon Park, Wellington Country Park and much more exciting locations.

Overview of ITIL® 2011 Edition

Information Techno...