Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cambridge

Cambridge is commonly recognised as the University City. The River Cam flows through the town and it is about 50 miles to the north of London. Because of the Cambridge University, people of Cambridge have best of both the worlds’ education. The students from various parts of the world come here for higher education. It has produced world’s best scholars with regard to many other best institutions. The last population census happened in 2011. Cambridge has a population of 1 lakh 28 thousand. It has a total strength of 24,488 students making it the 50th biggest educational town of the England. It has been the place of lives since Bronze Age. There were a number of sites discovered that showed the existence of life. Under the Viking rule, it was transformed into the major trading Centre. During the 12th century, the charter of the town was granted to it.

In the year 1951, it was conferred with the status of the city. It is situated at the core of the high-technology Silicon Fen with many sectors such as software, Bioscience, educational, administrative and other start-up organisations. According to Times Higher Education World University Rankings, Cambridge University (founded in 1209) cut the mustard and jumped to second place from fourth place in the world. Cambridge university press is among top five universities press in the world. The most famous band in Cambridge is Pink Floyd. The Cambridge United F.C is the most followed football club of the region. Jake Carroll (Defender), Ade Azeez (Forward), Jabo Ibehre (Forward) are the brilliant players of the club.

History

Since prehistoric times, there was an evidence of life. Romans also settled in this place. During the medieval era, Romans were withdrawal from the place around 410. The location was not sure till now as it was deserted by the Britons. Somewhere in the books, the site is commonly mentioned as Cair Grauth. During 1914-1918, Cambridge worked as an important defensive station for the east coast. The population of the city has been drastically increased from the 1930s to 1980s.

Governance

Cambridge district is served by Cambridge City Council of England. Its Local Authority District is the urban area of city. Guildhall is the city headquarters. In 1207, King John granted the Cambridge which allowed the appointment of a mayor. Mayor Post gets selected with the consensus of 14 wards. Elections are held each year to elect a mayor in respective constituency. Sir Issac Newton was also the holder of the seat of House of Commons in the past. In general elections of 2017, Karen buck and mark field elected as Member of Parliament (MP) for this constituency.

Geography and climate

The river Calm flows through the village of Grantchester to the south-west. The city has similar climatic conditions to the UK which gets influenced by the Gulf Stream. The Cambridge region usually experiences less rainfall. Cambridge's average rainfall falls 570 mm per year, around half of the national average rainfall with some years periodically falling into the semi-arid (under 500 mm) category.

Demography

Demography is a flexible phenomenon. As per 2001 census, 90% residents are white, 85% population is of undergraduates and 79% people are postgraduates. Generally, Cambridge people engaged in managerial and administrative jobs than manual workers because of superior education standard. People have higher qualification degrees such as Master’s, PhD or Higher National Diploma. The science festival scheduled every year in the month of March and it is acknowledged as the United Kingdom's biggest free science festival. Cambridge poetry festival has been held biannually for 10 years in the past. Cambridge earns a lot of money from the education and tourism sector.

Essential Communication Skills

In today’s t...