Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Cardiff

Cardiff is the capital city of the Wales and county town of the historic South Glamorgan with a population of around 346,100 according to 2011 census.  The city is also known as the chief commercial city of the United Kingdom. The city is recognised as the most attractive tourist destination in the country and recorded 18.3 million visitors in 2010. The strategic location and geographical features played a crucial role in the developing the city as the largest coal port in the world. The city serves as a major base for most national sports and cultural institutions and forms part of the Eurocities network of the largest European cities. The Welsh office was built in the city in 1964, and it became an only centre of national administration. Until the 19th century, the city was the small town of the Wales, but with the arrival of industries and presence of major port for coal, transportation contributed towards the growth of the city. Some historians suggested that the city derived its name from earlier Welsh form Caerdyf meaning ‘the fort of the Taff’. Some previous studies also revealed that the name of the city is given in honour of nearby province governor during the construction of Roman fort. Later on, these have been rejected by modern scholars on linguistic grounds.

History

The early history of the city traced its root back to the Iron Age. The city formed part of Celtic British tribe during the Roman Conquest of Britain. In 75 AD, Romans built the fort at the opening of the River Taff, formed the northwestern boundary of the Cardiff. The fort also served as Isca Augusta (acted as border defences) military outposts for a long period. With the arrival of the civilian settlement, the fort has been demolished, and the Roman villa was discovered at Ely. A stone fortress was built similarly with the Saxon Shore Forts to safeguard the Britannia from raiders. Coins were found from the reign of Gratian depicted that the fort was demolished at the end of 4th century and last legions of Roman left the province of Britannia with Magnum Maximus.

The construction of Cardiff Castle began within the walls of the old Roman Fort, and it was substantially changed during the Victorian period. The city became the county town and free borough in the 15th century. At the same time, the Royal Charters were granted to the city and became a head port for collection of customs duties. The creator of modern Cardiff John Crichton was born in 1793 and spent the whole life in building the Cardiff docks. The town faced rapid growth with the construction of the dock and became the main port for exports of coal from the valleys of Rhymney and Cynon. The city was chosen as the site of the University College South Wales and Monmouthshire and got the status of the premier town in South Wales in 1893. The Maindy Barracks were built in the city at the end of 18th century to accommodate military permanently. The city captured a Roman Catholic Cathedral and granted the city status at the beginning of 19th century.During the interwar period, Cardiff docks entered into the phase of continued decline and faced a significant slump in demand for Welsh coal. Llandaff Cathedral and Cardiff Blitz were destroyed during the Second World War ended the linkage between Bute family and the Cardiff city. 

Economy

Industries played a significant role in the growth of the Welsh economy. The primary factors contributed towards the transformation of a small town into a big city was the coal demand as it was used in the manufacturing of iron and steel. The city has the most important and busiest coal port in the world, also known as Tiger Bay. The city is home to various notable companies related to education, public administration, infrastructure, insurance and health sectors such as British Gas, ING Direct, HBOS, The AA and SWALEC Energy.

Essential Communication Skills

In today’s t...