Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Fleet

Fleet, is located in the Hampshire district of England, at a distance of lies 36 miles to the southwest of London. Hart, a locality in Fleet was considered as the best living place for four consecutive years i.e. 2011 to 2015. The factors that counted towards the city gaining this title were - the rich majority of the population, better health conditions, good weather, and high levels of access to places of entertainment and leisure.Fleet had a population of 38,726 as per the census conducted in 2011.

Fleet is known for the Fleet Pond – a large rather the largest freshwater lake in the whole of Hampshire. Another feature that attracts everyone is it's old-fashioned High Street which provides a look that is reminiscent of the Victorian and Edwardian ages.

Fleet is accessible by the M3 motorway. Fleet is also known for a service station - the Welcome Break.

Government

Fleet is administered by the Hampshire County Council and The Hart District Council together. North East Hampshire is the governmental constituency for Fleet. The Hart District Councils in 2010, transferred some of its responsibilities to three newly formed parish councils i.e. Church Crookham Parish Council, Elvetham Heath Parish Council, and Fleet Town.

Wards in Fleet:

Following is the list of wards into which Fleet and Church Crookham are divided:

  • Fleet West: This includes a part of Church Crookham and is located on the western side of Fleet.
  • Fleet Courtmoor: Located towards the eastern side of the Basingstoke Canal is Fleet Courtmoor.
  • Fleet North: The Elvetahm Heath State forms a major part of Fleet North.
  • Church Crookham West includes the southern as well as western parts of Crookham.
  • Fleet Central includes the oldest areas of the town and the town centre also.
  • Church Crookham East: It covers two parts of Fleet – a majority being the northern and eastern parts of Church Crookham while some parts of eastern Fleet are also covered.

Transport :

Railways :

The Fleet citizens are served by Fleet railway station which is funded by the Hampshire County Council, on the London to Basingstoke line.

Bus

The citizens of Fleet commute using the Fleet Buzz service also. This service is operated by Stagecoach bus. There are routes to various places such as  Justin, Farnborough and Aldershot.

Sports

The North Hants Golf Club, a top-ranked golf course for more than hundred years is located in Fleet.Justin Rose, a top-ranked golfer, lives in Fleet. Fleet is also home to four Non-League football teams that play at Kennels Lane (Fleet Spurs F.C.), Calthorpe Park (Fleet Town F.C), Zebon Copse(FC Fleet), and Dippenhall St., Crondall (Fleet Albion).

Fleet also organises a half marathon before the London Marathon takes place.

Leisure

There is a sports cum leisure centre that is run by the government and known as  The Hart Leisure Centre. This centre has a swimming pool, a gym, a teaching pool, two sports halls and a number of studios and squash courts. The centre is also home to martial arts clubs and some other sports clubs as well.

Media :

The local press consists of the Fleet News & Mail, a broadsheet that is available from the local shops, and the Surrey-Hants Star Courier, a free tabloid that is delivered to the door of every citizen in Fleet.The BBC South Today is the source of the local BBC TV news.BBC Surrey covers Fleet on BBC Radio, as well as North-East Hampshire.Fleet is also covered by 96.4 Eagle Radio independently.

Culture :

There are various events that are covered by the carnival committee in Fleet. Worth mentioning are the Fleet Carnival and Switching on of Christmas Lights in preparation for December 25 (though the event takes place in the last week of November).

Essential Communication Skills

In today’s t...