Communication Fundamentals | MSP Training

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

Develop fundamental business skills
Increase employability
Utilise the power of silence
Formal and informal styles of communication
Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

Anyone who want to upgrade their communication skills
Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

Identify the principles of effective communication in a range of media
Learn the methods for interpreting verbal and non-verbal forms of communication
Explore the fundamental goals of effective communication between communities
Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.

PROGRAM CONTENT

Fundamentals of Communication

Describe the Listening process
Styles of effective listening
Types of nonverbal communication
Listening barriers
Tips for communication with diverse workplace spectators

Developing Writing Skills

Writing process
Selecting the best channel
Plain language
Proper tone
Familiar words
Negative and positive language
Inclusive language

Improving Writing Techniques

Concise wording
Repetitious words
Redundant words
Jargon, slang, and clichés
Outdated expressions
Proofreading

Oral Presentations, Meetings, and Telephone Communications

Preparing an oral presentation
Delivering a presentation
Planning and participating in productive meetings

Routine Letters

Letter of requests
Simple claim requests
Order requests

Memorandums and Email

Writing Process
Email
Memos

Letter and Memos that Persuade

Characteristics of a persuasive letter
The audience of a persuasive letter
Steps to writing a persuasive letter

Negative Messages

Define Negative word
Significance of a negative communication
Techniques for expressing a negative message

Informal Report

Types of reports
Guidelines for writing an informal report

Goodwill and Special Messages

Types of goodwill and individual messages
Writing goodwill messages
Opening Remarks and Housekeeping Items
Project Management Global Standards
The Project/Product Life Cycle Concept
Life Cycle Management
Initiating the Project
Developing a Project Charter
Planning the Project
Developing a Project Scope Statement
Performing a Stakeholder Analysis
Creating a WBS
Developing a Network Logic Diagram
Developing the Cost Baseline
Developing a Risk Register
Developing a Communications Management Plan
Opening Remarks, Housekeeping Items, Questions
Developing a Schedule Baseline
Project Change Control
Managing People
Developing a Project Management Plan
Executing, Monitoring and Controlling the Project
Project Kickoff/Launch Meetings
Project Execution
Closing the Project
Final Results
Lessons Learned

Communication Fundamentals Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Heathrow

In London, Heathrow airport is a major international airport. Heathrow airport is the world’s second busiest airport by International passenger traffic. In 2016, Heathrow airport has a 75.7 million passengers travelling record. Heathrow airport renders scheduled services which is one of the six airports along with Gatwick, Luton, London City, Stansted and Southend. Heathrow airport is located 23 km west of Central London. This airport has two parallel east-west runways and four operational terminals that cover 4.74 sq. mi. From Heathrow airport, above 80 airlines fly to 180 locations (approx.) worldwide carrying more than 72 million travellers and 1.4 million tonnes of cargo every year. Heathrow airport is enclosed by the Hillingdon, Longford, Cranford and Harmondsworth from the north side and by Hatton and Hounslow from the east side. Heathrow airport offers many facilities such as for business, handicapped travellers and children. Heathrow airport has a splendid rail and road links to London and other cities of the country. From Heathrow airport, there are many public means of transport such as coaches, taxis, trains and Heathrow express, ease the passengers to travel to the main city.

History

Heathrow airports in its started life are known by the name of Great-West Aerodrome and occasionally known as Heathrow Aerodrome. It is originated in 1946 as London Airport for commercial air travel and renamed as Heathrow airport in 1966. Sir Frederick Gibberd has designed the Heathrow airport. He has designed the original terminals and buildings. In the 1980s and 90s Heathrow develop into a major employer with 70,000 staff.

Security

At the Heathrow airport, full body scanners are used which exhibits a cartoon-style figure of passengers’ body and exhibits all the items on the screen which are restricted to carry while travelling. Aviation security which is the unit of Metropolitan Police holds the responsibility of airport police. It also has armoured vehicles of Household Cavalry, which has been sporadically deployed during the time of heightened security.

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Essential Communication Skills

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