Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Jersey

Far cry from other regions of United Kingdom, Jersey has its unique history. Jersey officially known as bailiwick of Jersey is run under the administration of The Crown. The coast of Normandy i.e France is located near to it. Earlier the dukes of the France has control over the jersey and ultimately became kings of England. In the deadly war, Normandy was lost by the kings. The ball was in the court of the jersey, either to choose association with the UK or not. It comes under the jurisdiction of the crown prince of the United Kingdom but still, it is not considered to be a part of the United Kingdom. Jersey is a self-governed parliamentary form of Democracy under the monarchy system.

This has own financial, legal and judicial systems. It has an international identity separate from the United Kingdom. The queen of the United Kingdom appoints lieutenant governor on her behalf to see the administration work of the jersey. All the responsibilities of the development work being done by the United Kingdom government. With regard to the defence of the sovereignty of the territory, the United Kingdom government is responsible for it. The 28 countries group of the Europe known as the European Union has a special relationship with it. Because of its closeness to the English people, the preferred language of this region is English and currency is Pound. The 2014 population index shows 1 lakh people in this region.

History

Because of its strategic location between the northern coast of France and the southern coast of England, it has shown a great impact on the inner politics of the region. The jersey history is very old nearly a large number of iron coins were found some years ago by two people with their modern equipment. The presence of Roman Empire is also found here. Various fortifications had been constructed during 1939-1945 by the Germans.

Politics and law

There is only single house assembly with total 51 members. Since many years, there has not seen many enthusiasts among voters. The elected council of ministers chose its chief minister. The lieutenant governor acts as a conduit between the government and the United Kingdom.The law follows in the United Kingdom is not from one country but mixed of various countries such as the United Kingdom, France, and Norman.

International relations

The government of the country is very active in its territory interests and trying to develop good relations with various countries. There have been numerous discussions over the independence within the assembly but no concrete solution has come so far. A number of leaders emerge out of its course.

Geography and Climate

Jersey is an island including Intertidal zone and reclaimed land. It is also the southernmost and largest Channel Islands. The climate is temperate with not many severe winters as well as not many severe summers. There has an impact on the weather condition due to the Atlantic Ocean. It makes the process of heating and cooling very slowly throughout the year. In winter, there is a warming influence on the coastal region and cooling influence in summer. The official met office kept records of yearly pattern of climate and which would be used for future reference.

Economy 

The services sector is the prominent sector in the economy of the region. It includes financial services such as tourism and hospitality which further adds hotels, motels, restaurants, bars, transport and Communications and a few more. Other prominent businesses are retail and wholesale, construction and Agriculture. At purchasing power parity, Jersey pulled a rabbit out of a hat and ahead of all the world’s major advanced economies.

Essential Communication Skills

In today’s t...