Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Sheffield

Sheffield is also known as the Steel City to the entire world. In its prime during the 1900’s it was known for its industry. Today, however, this very same industrial city boasts of lush green parks. The city presents the localities and visitors with cultural scenes that include theatres, festivals, street arts, music and much more. Deriving its name from the River Sheaf, the city is located in South Yorkshire, England.

Transport

Road

Sheffield links to the national highway through the M1 and M18 motorways. The city centre is connected with the motorways by the Sheffield Parkway.

Rail

The following are the routes that pass through Sheffield:

  • The Midland Main Line
  • The Cross Country Route
  • Routes that link the cities of Liverpool and Manchester with East Anglia and East Anglia.

Sheffield now has a direct connection to mainland Europe with the St Pancras International completed. There are trains from France and Belgium that connect to Sheffield railway station. The express train known as the Master Cutler connects Sheffield to the capital city.

 In 2010 the ruling government announced in October 2010 that Sheffield and Leeds would be served by the same line, which will also connect to Manchester, due to the proposed High-Speed Rail network. Another line proposed to begin by 2025, the Yorkshire/East Midlands High-Speed line, will be in service by 2032.

Other trains that serve Sheffield are provided by TransPennine Express, Northern and CrossCountry. The city has five other railway stations. Meadowhall, the second largest station in Sheffield serves as a bus, rail and tram interchange. Other commuter stations include services from Dore and Totley, Woodhouse, Chapeltown and Darnall.

Coach

The National Express and the Megabus are two services that operate the coach services in Sheffield. National Express serves the interchanges at Sheffield, Meadowhall and Meadowhead Bus Stop. Megabus only serves Meadowhall. Sheffield is connected by the National Express route 560/564 to London Victoria Coach Station through Chesterfield and Milton Keynes directly. It operates on the route 12 times a day bi-directionally. The two services that connect Sheffield to Manchester and Heathrow/Gatwick Airports respectively are 350 and 240.The M12 and M20, which are services provided by Megabus, call at Sheffield on the way to London from Newcastle upon Tyne and Inverness respectively.

Canal

A system navigable inland waterways - the Sheffield and South Yorkshire Navigation (S&SY)  in Yorkshire and Lincolnshire – is mainly based on the River Don which runs for a length of 43 miles with 29 locks. These waterways connect Doncaster, Sheffield,    and Rotherham with the River Trent at Keadby and the Aire and Calder Navigation.

Air

The Sheffield City Airport in 2008 had to be shut down. The entire traffic from Sheffield was as thus to the Doncaster Sheffield Airport which is at a distance of 29 km from the city centre. The airport used to be the site of former RAF Finningley base. The airport opened to the public on 28 April 2005. In a year the airport is capable of handling a million passengers.

A link road that was inaugurated in February 2016 and connects Doncaster Sheffield Airport to the M18 motorway has reduced the journey time from Sheffield by approx. 15  minutes.

The East Midlands Airport is an hour's drive from Sheffield while Manchester Airport connects to Sheffield directly through an hourly train.

Attractions

  • The Sheffield Walk of Fame
  • Wheel of Sheffield
  • Heeley City Farm and Graves Park

Theaters

  • The Lyceum Theatre
  • The Crucible Theatre
  • Montgomery Theatre

Museums

There are two trusts that manage the museums in Sheffield. They are Museums Sheffield and Sheffield Industrial Museums Trust.

  • Museums Sheffield
    • Weston Park Museum
    • Millennium Galleries
    • Graves Art Gallery
  • Sheffield Industrial Museums Trust
    • Kelham Island Museum
    • Abbeydale Industrial Hamlet
    • Scheduled Ancient Monument
    • Shepherd Wheel

Essential Communication Skills

In today’s t...