Communication Fundamentals

Enhance your personal effectiveness in a professional environment

ABOUT THE PROGRAM

The Communication fundamentals course is designed to provide essential communication strategies and techniques required for making the messages more impactful and communicate confidently in any situation. The one day course enables the delegates to ensure a successful interaction in the community by developing strong relationships with community members and examine methods of conflict management and community engagement. The course introduces you to the principles of writing influential emails, conduct productive and focused meetings and presentation and develop communication approaches that are sensitive to interpersonal and cultural differences. During the course, the delegates will learn the various channels of communication, use multiple persuasion styles, manage virtual teams and communicate cross-culturally.

  • Develop fundamental business skills

  • Increase employability

  • Utilise the power of silence

  • Formal and informal styles of communication

  • Design more convincing presentations and focused meetings

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Courseware

Courseware will also be provided to the delegates so that they can revise the course after the training.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

PREREQUISITES

The Communication fundamentals course has no prerequisites.

TARGET AUDIENCE

The Communication fundamentals course is designed for:

  • Anyone who want to upgrade their communication skills
  • Anyone who wish to adapt their style to convey their message to different audiences and personalities

WHAT WILL YOU LEARN?

  • Identify the principles of effective communication in a range of media
  • Learn the methods for interpreting verbal and non-verbal forms of communication
  • Explore the fundamental goals of effective communication between communities
  • Understand the concept of cultural competency and describe its importance in negotiation, social animation, and group facilitation processes
  • Learn how to achieve the best outcome while using persuasion techniques with different types of personalities

Enquire Program

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PROGRAM OVERVIEW

Effective communication skills play a crucial role in the successful growth of any organisation and its individuals. The Communication fundamentals course helps the delegates to develop interpersonal and communication skills for communicating messages and present themselves confidently in any workplace situation efficiently and effectively. The main focus of the course is to provide delegates with a thorough understanding of various key tools and knowledge required for effective communication in order to develop stronger relationships. You will learn to draft persuasive message and enhance the professionalism and effectiveness of your work by avoiding common mistakes of communication.


PROGRAM CONTENT

Fundamentals of Communication

  • Describe the Listening process
  • Styles of effective listening
  • Types of nonverbal communication
  • Listening barriers
  • Tips for communication with diverse workplace spectators

Developing Writing Skills

  • Writing process
  • Selecting the best channel
  • Plain language
  • Proper tone
  • Familiar words
  • Negative and positive language
  • Inclusive language

Improving Writing Techniques

  • Concise wording
  • Repetitious words
  • Redundant words
  • Jargon, slang, and clichés
  • Outdated expressions
  • Proofreading

Oral Presentations, Meetings, and Telephone Communications

  • Preparing an oral presentation
  • Delivering a presentation
  • Planning and participating in productive meetings

Routine Letters

  • Letter of requests
  • Simple claim requests
  • Order requests

Memorandums and Email

  • Writing Process
  • Email
  • Memos

Letter and Memos that Persuade

  • Characteristics of a persuasive letter
  • The audience of a persuasive letter
  • Steps to writing a persuasive letter

Negative Messages

  • Define Negative word
  • Significance of a negative communication
  • Techniques for expressing a negative message

Informal Report

  • Types of reports
  • Guidelines for writing an informal report

Goodwill and Special Messages

  • Types of goodwill and individual messages
  • Writing goodwill messages
  • Opening Remarks and Housekeeping Items
  • Project Management Global Standards
  • The Project/Product Life Cycle Concept
  • Life Cycle Management
  • Initiating the Project
  • Developing a Project Charter
  • Planning the Project
  • Developing a Project Scope Statement
  • Performing a Stakeholder Analysis
  • Creating a WBS
  • Developing a Network Logic Diagram
  • Developing the Cost Baseline
  • Developing a Risk Register
  • Developing a Communications Management Plan
  • Opening Remarks, Housekeeping Items, Questions
  • Developing a Schedule Baseline
  • Project Change Control
  • Managing People
  • Developing a Project Management Plan
  • Executing, Monitoring and Controlling the Project
  • Project Kickoff/Launch Meetings
  • Project Execution
  • Closing the Project
  • Final Results
  • Lessons Learned

Communication Fundamentals Enquiry

 

Enquire Now


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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Wolverhampton

Wolverhampton is a metropolitan borough and second largest part of the West Midlands with a population of around 249,470 according to 2011 census. The city was founded in 985, and the name of the city is derived from Wulfrun in the Anglo-Saxon period. Earlier, the city was developed as a market town particularly in the woollen trade. During the industrial era, it became a principal centre for steel production, cars and motorcycles manufacturing and coal mining. The city’s economy is based on the service sector as well as the engineering industry.

History

In 910, the city served as a battle site between the unified West Saxons and Mercian Angles against the raiding Danes. Initially, the city grew as a market town in 1179, but at that time the city did not own a royal charter for conducting a market and the matter brought to the attention of King John in 1204. The charter was eventually granted for holding a weekly market on a Wednesday by Henry III in 1258. The city was considered as one of the staple towns of the woollen trade in 14th and 15th century. The Wolverhampton Grammar School was founded in 1512 and known as one of the oldest active schools in the United Kingdom.

A large number of metal industries started their operations in the city from the 16th century onwards, including the iron and brass working and lock and key making. The city was affected by two great fires in 1590, and 1696 resulted in the destruction of 60 homes and left nearly 700 people homeless. The first fire engine was purchased at the beginning of 18th century after the second fire. The presence of extensive coal and iron deposits in the area contributed towards the wealth of the city in the Victorian era and huge amount of industries established in the city.

In 1837, the railways arrived the city and the first station was situated at Wednesfield Heath, also designated as a First Class station. The station was destroyed in 1965 and replaced by the centrally located station on Stour valley line. Wolverhampton railway works were settled in the city in 1849 and became Great Western Railway’s northern division workshop in 1854. During the Great Famine period of disease and mass starvation, a large number of immigrants from Wales and Ireland moved to the city in the 19th century. The city was represented politically by the longest serving MP in parliamentary history, Charles Pelham Villiers.

The city saw a large expansion in bicycle industry from 1868 to 1975 with the establishment of more than 200 bicycle manufacturing companies included Marston, Star and Viking. The large volume of bicycles manufacturers left the city between 1960 and 1970. The public housing development project started in the city after the end of the Great War provided 550 new council houses by 1923. The first large-scale housing development took place in the northeast part of the city, Low Hill estate had more than 2000 new council houses and became one of the largest housing estates in the United Kingdom at that time. Huge Asian immigrants were settled in the city during the period (1940-1960), and Sikh community from the Indian state of Punjab contribute approximately 9.1% of the city’s population.

Economy

The economy of the city was initially based on automobiles, manufacturing and engineering industries. These traditional industries have closed over the years. Presently, the city is largely based on the service industry including the sectors of education, hotels, public administration and health, provide 74% employment to the workforce of the city. Another major employer of the city provided job to 12000 employees is Wolverhampton City Council. The city is home to Birmingham Midshires, University of Wolverhampton, Marston’s and Carillion.

Essential Communication Skills

In today’s t...