ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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ABOUT Bromley

Bromley is located at a distance of around 15 km (9.3) miles in south east of Charing Cross. It is a one of the major district of south-east London England. Bromley was referred as Bromelag in early AD862. According to 2001 Census, the population of Bromley was 309,392. According to area, Bromley is the largest borough in London.

History

See of Rochester has a close connection with the history of Bromley. To create the Manor of Bromley in AD 862 the land was provided by King of Kent named Ethelbert. Until 1845 this land was owned by the Bishops of Rochester.  Later Coles Child, purchased Bromley Palace and he was a wealthy local merchant and philanthropist. Bromley formed an ancient parish in the Sutton-at-Hone lathe of Kent and the Bromley and Beckenham hundred. The Local Government Act 1858 was adopted by parish and a local board was formed in 1867. From 1924, Bromley became part of the London Traffic area. From 1933, Bromley formed a part of London Passenger Transport Area. In 1965, Bromley became a part of the recently created Greater London. After the First World War, Bromley town development was sufficiently complete. Large number of houses, industrial buildings and modern houses were replaced. In last 20 years, large area of town centre has been reconstructed to include large glades shopping centre. This resulted in loss of town centre housing area. Bromley High School was established on 18th January 1883. It is the 13th school of GDST (Girls Public Day School Trust). The opening of this school marked the significance of higher education for the girls. This school provided high levels of Scholarship and lay more emphasis in language. Headmistress of this school , Miss Heppel was expert in French.

 Culture

Bromley has many theatres. The Bromley Little Theatre close to Bromley North railway station and the Churchill Theatre in the town centre are well known among them. Bromley has a central library with a large book stock, reference library, Internet and Wi-Fi access. A four-screen site in Bromley is owned by Empire Cinemas. Morris dancer’s team is owned by Bromley.

Geography

In the BR postcode area, Bromley is a post town. BR1 covers areas like Sundridge Park, Bromley, Bickley and a part of Downham. The BR2 covers Shortlands, Hayes and Bickley and Bromley Common.

Economy

In the London Plan, Bromley is known as one of the major metropolitan centres. The town is having a large retail area which includes The Glades centre, a pedestrianised High Street and the main shopping mall. The retailers included by shopping area are Russell & Bromley, Gap and Oasis.

Governance

Bob Neil is the current MP of Bromley. The town is located in the Bexley and Bromley constituency and James Cleverly is London Assembly member of the same constituency. Harold Macmillan is Bromley's most famous MP.

Transport

Railway

Bromley mainly has two railway stations:

Bromley North station provide services to Charing Cross and London Bridge by changing at Grove Park. Bromley South station via Herne Hill, Kentish Town via Blackfriars, provide services to London Victoria. Trains are available to many stations including Gillingham, Orpington, Sevenoaks via Swanley, and Ashford International via Maidstone East.

Buses

Many means of transport for London services serve Bromley. These services connect Bromley with areas including Beckenham, Orpington, Crystal Palace, Bexleyheath, Catford, Chislehurst, Grove Park, Croydon, Eltham, Hayes, Lewisham, New Addington, Sidcup, Penge, and West Wickham.

Landmarks

On 16 April 1941, due to enemy action, the parish church of St Peter and St Paul was damaged. St Paul church is now located on Church Road. In Bromley, the most significant historic building is Bromley College located on London Road. Martin's Hill, Church House Gardens, College Green, Queen’s Garden and Library Gardens are the central public open spaces. Another well-known parish church is St Mark's which is standing on Westmoreland Road.

Overview of ITIL® 2011 Edition

Information Techno...