ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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ABOUT Chelmsford

The city of Chelmsford is the principal settlement. It is under the jurisdiction of official charge of Essex which is situated in the eastern region of England. The combined population of the district and urban city is nearly 3 lakh. Its main communities get its name from various cities. In the year of 2012, the queen officially gave it the status of a city. The people of Chelmsford is known as Chelmsfordian. Various ethnic groups in the town get its name from the city of Chelmsford. Preferably, the commuters of various nearby towns make the population of the town. The rail journey between Chelmsford and central London takes 30 minutes less as compare to road journey.

History

During 11th century, there was a bridge that constructed over the River Can. This bridge played important role in the transformation of the town and this town got popularity and started recognizing as a popular town. Prior to 1189, this town was recognised as Celmeresfort and since 1189, the name had changed to Chelmsford. The market was opened immediately after the construction of the bridge over the River Can. It underwent many attacks during 1939 to 1945 and light engineering war production unit was the softest target of the enemies. In 1943, Luftwaffe bombarded where 55 people died and thousand got homeless. After the 1980s, the government has not been giving due importance to defence related industry and this industry drastically impacted during these years. The famous company Marconi shut most of its factories or sold to some other firms.

Administration and policies

This town has its unique geography. It is important for political strategy. It has been recognised as a country town since the 12th century. The various company headquarters such as Essex Country council and Chelmsford city council are situated here. Vicky Ford is the present MP of Chelmsford. He got 22% more votes as compared to his Counter Part.

Demography

As per 2001 census, there was high sex ratio in this region with 50% females and 49% males. Almost 95% people are white and 70% of them follow Christian religion.

Economy

At the initial stage, Agriculture was the only profession that people did with full zeal but with time, it followed the interests in other industries too. There was a small market where people usually do business and earn money. Guglielmo Marconi brought revolution by introducing world first wireless factory. He has great contribution in the invention of the radio. Crompton electrical Engineering, Hoffmann Ball Bearings, English electric valve company, Britvic are the other leading developments in the past. Chelmsford has the best nightlife. The old, as well as superior quality wines, are easily available here.

Transport

The Eastern Counties Railway was introduced a few years prior to the mid-18th century. There were three major viaducts constructed in the past and the major one is 18 arch central park viaduct. A new railway project is in line and it will complete in 2020.

Famous places

The two famous tallest buildings are built nearly 1960s. They are Parkside court and Melbourne court. Till now with 110 m height, the chain home radar tower is the tallest among other buildings.  A person can see it from any part of the city.

Climate

It has a maritime climatic condition. It experiences warmer climate as compared to rest of the United Kingdom. It receives the lowest rainfall and remains drier throughout the year. The rainfall is between 500 mm and 550 mm yearly.

Education, Media and Sports

There are many schools for primary education but Chelmsford College gets a bulk of students for higher education. The radio of this city operates from outside the country. The Chelmsford City Football club representing in the various national championship. The Rugby football club is very famous of this region.

Overview of ITIL® 2011 Edition

Information Techno...