ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

Fill in the form below & we'd get back to you.

PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

Enquire Now


----- OR -------

Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Eastleigh

Eastleigh is located in Hampshire, UK. It is one of the main cities in the area of Eastleigh. The town is the part of South Hampshire and lies between Winchester and Southampton. The foremost considerable development was a railway town. The city located on River Itchen is one of the Uk’s premier chalk streams.

 

History:

Eastleigh is situated on the ancient Roman road that was constructed in 79 A.D. between Bitterne and Winchester. During the Roman era, the Eastleigh area was dominated by Roman people as it was confirmed after the excavation of coffins, their remains and others weapons. A record shows the existence of village named Saxon village since 932 A.D.

One more additional evidence of the presence of the Romans was declared in a survey conducted by TIME. King Ethelstan granted some portion of land in North Stoneham during military aid. There is one museum called Eastleigh Museum in the town. It is located in the High Street, and it holds the information regarding the city and the nearby villages.

 

Education:

There are two colleges for further education in Eastleigh including Eastleigh College and Barton Peveril Sixth Form College. Norwood Primary School, the Crescent Primary School, Cherbourg Primary School are famous primary schools that are giving services to the northern city. Crestwood College is the only secondary school in the town.

 

Religion

In the early 1930s, the church was founded called Emmanuel Baptist Church. It is located in the former Desborough Mission Hall.

 

Sport:

Eastleigh F.C.

It is the only senior football team that is playing from 2014-2015 in the Conference Premier.

 

Solent Kestrels

The game of basketball is very prominent in the region, and Solent kestrels are the most followed basketball club here. The region's club represented in the second highest level sports event, i.e. the English basketball league division. It was promoted from 2nd division to first when it became champions in a 2015-2016 season. The team usually play under the supervision of coach Matt Guymon and mostly play its game at Fleming Park Leisure centre.

 

Eastleigh Ladies Hockey Club

Situated in South Hampshire, Eastleigh Ladies Hockey Club fields two teams in Hampshire Women’s League along with playing floodlit and indoor league games.

 

Eastleigh Rugby Football Club

“The Hub” is the source through which the Eastleigh Rugby Football Club plays. Presently, there are four senior sides, colts and young player improvement.

 

Eastleigh Running Club

Eastleigh has a broadly based running club for those who are interested in running.

 

Politics

MP Mims Davies represents the House of Commands in Eastleigh. In general election of 2015, she was designated for the constituency with a majority vote of 9,147. She won against the Mike Thornton of Liberal Democrats who was elected at the elections of 2013 with the majority of 1,771 votes. Prior to 2005, the Eastleigh constituency MP was David Chidgey and later on, this seat was won by Huhne.

 

Transport:

Rail

Eastleigh has a famous railway station named as Eastleigh railway station. It is the foremost railway station that is located on the South Western Main Line. It provides fast and regular services to Winchester to Southampton, Poole and Bournemouth. It is connecting station for other two routes namely Eastleigh-Romsey Line and Eastleigh-Fareham.

 

Air

Eastleigh has 20th largest airport in England namely Southampton Airport. It is served by a dedicated machine railway station that is nest station stop from Eastleigh railway station.

 

Bus

The bus services are provided by Bluestar, Briijan Tours, Stagecoach, First Group Hampshire, Xelabus and Wilts and Dorset.

 

Road

The M3 and M27 motorway are also giving access to travellers owing to its location near to the junction point of Eastleigh town.

Overview of ITIL® 2011 Edition

Information Techno...