ITIL® Foundation | ITIL® training | MSP Training

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

Our courses are delivered by certified and experienced instructors in luxury venues
PeopleCert accredits ITIL® Foundation course
We at MSP Training offers the best price in the industry
Many leading brands trust MSP Training
Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Certificate

Delegates will get certification of completion at the end of the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
Learn how to enhance productivity of organisation by applying tools and techniques
Identify how to improve the efficiency of business changes for better user experience
Understand how to implement ITSM processes for better efficiency of services
Know to boost up professional development along with customer satisfaction
Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

40 multiple choice questions
Passing Marks- 65 percent marks
Exam Duration- 1 hour
Closed book

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

Define Service Management and its scope
Service Management life cycle
Principles of IT Service Management
Defining Service
Benefits of Service Management in organisation
Define Process and its characteristics
RACI Model
Types of service providers
Contracts and suppliers

Introduction: Service Management life cycle

Service life cycle
Elements of life cycle
Link between different life cycle stages
Relation between Governance and ITSM

Introduction: Service Strategy

Define Service Strategy
Service Strategy Process
Type of Services involved in the organisation

Introduction: Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Uses and Structure and of Business case

Introduction: Service Strategy Process

Define Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components
Service Portfolio Management
Financial Management
Managing business relations

Introduction: Service Design

Define Service Design
Roles in Service Design
Key concepts and terminologies
Service Design process
Service Catalogue Management
Service Level Management
Capacity Management

Introduction: Service Transition

Define Service Transition
Configuration item
Configuration Management System

Introduction: Service Transition Process

Overview and Objective
Transition, Planning and Support
Change Management and Change Model

Introduction: Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

ITIL® Foundation Enquiry

Enquire Now

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Gatwick

Gatwick City is renowned for Gatwick Airport which is located in south-east England. It is approximately 30 miles from the capital city, London. Apart from this, The famous Copthorne Hotel is located in the core of the city. It is house style hotel in the landscaped gardens and tranquil woodlands. The hotel location is few kilometers from Gatwick Airport. The Copthorne Hotel has all facilities such as eleven well-furnished rooms with free WiFi services. MSP Training gives an opportunity to choose the required course from a pool of courses. MSP Training provides facilities like audio-visual equipment, overhead projectors, and multi-functional lighting.

TRAINING AVAILABILITY

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Overview of ITIL® 2011 Edition

Information Techno...