ITIL® Foundation | ITIL® training | MSP Training

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

Our courses are delivered by certified and experienced instructors in luxury venues
PeopleCert accredits ITIL® Foundation course
We at MSP Training offers the best price in the industry
Many leading brands trust MSP Training
Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Certificate

Delegates will get certification of completion at the end of the course.

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
Learn how to enhance productivity of organisation by applying tools and techniques
Identify how to improve the efficiency of business changes for better user experience
Understand how to implement ITSM processes for better efficiency of services
Know to boost up professional development along with customer satisfaction
Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

40 multiple choice questions
Passing Marks- 65 percent marks
Exam Duration- 1 hour
Closed book

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

Proven higher pass rates
Quicker Results
Save Travel Costs
Flexibility
Convenient
Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

Define Service Management and its scope
Service Management life cycle
Principles of IT Service Management
Defining Service
Benefits of Service Management in organisation
Define Process and its characteristics
RACI Model
Types of service providers
Contracts and suppliers

Introduction: Service Management life cycle

Service life cycle
Elements of life cycle
Link between different life cycle stages
Relation between Governance and ITSM

Introduction: Service Strategy

Define Service Strategy
Service Strategy Process
Type of Services involved in the organisation

Introduction: Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Uses and Structure and of Business case

Introduction: Service Strategy Process

Define Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components
Service Portfolio Management
Financial Management
Managing business relations

Introduction: Service Design

Define Service Design
Roles in Service Design
Key concepts and terminologies
Service Design process
Service Catalogue Management
Service Level Management
Capacity Management

Introduction: Service Transition

Define Service Transition
Configuration item
Configuration Management System

Introduction: Service Transition Process

Overview and Objective
Transition, Planning and Support
Change Management and Change Model

Introduction: Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

ITIL® Foundation Enquiry

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Glasgow

Glasgow, with a population of 1,057,600, is the biggest city in Scotland. Not only this, it is also the fourth biggest city in the whole of UK after London, Birmingham and Manchester in terms of population. Glasgow is situated on the River Clyde in the West Central Lowlands of the country. Citizens of Glasgow are known as “Weegithe es”.

Places of Interest

Glasgow is home to various places that attract visitors every year. Some of the famous attractions of Glasgow have been listed below:

Glasgow City Chambers: It is the most magnificent building that dictates the story of wealth and its industrial prosperity as the Second City of the Empire. It is a building that is an instant favourite among all who visit this beauty. The building was inaugurated by Queen Victoria in the late 1880’s and even today it is the headquarter of the city councils. There is a statue of the Queen with Truth above her. According to locals, the statue is their version of “The Statue of Liberty”.
Glasgow Cathedral: The Reformation that happened in 1560’s in Scotland was a troubled time for the country. Many buildings famed for their architecture, collapsed. However, it was the Glasgow Cathedral that stood the test of times. It is considered to be a superb building of the medieval era. The building is said to have been built somewhere between the 13^th and the 15^th Interestingly, the building was built at the place where the patron saint and founder of the city, St. Mungo was laid to rest. The place is his shrine.The Glasgow Cathedral is home to a crypt that was built in the 13^th century. The crypt houses the body of St. Kentigern.
Glasgow Museums: The city is home to eight museums each of which have a rich collection of various artworks from the past as well as the present. The list follows:
- St Mungo Museum of Religious Life and Art and Provand's Lordship
- Gallery of Modern Art
- Scotland Street School Museum
- Kelvingrove Art Gallery and Museum
- People's Palace and Winter Gardens
- The Burrell Collection
- Glasgow Museums Resources Centre
- Riverside Museum

The museums have abundant of rare artworks, collection of different type of furniture, arms and armaments, and what not. All the Glasgow Museums have free admission and their sections for the kids as well where they not only have fun, they also learn. The accompanying shopping centres in some of the museums also sell replicas of the artworks.

Glasgow Cross: The Glasgow Cross is medieval architecture building. It houses a Clock Tower that used to be a part of the City Chambers that was destroyed by fire in 1926. The building also houses another hexagonal shape building the Tolbooth.
Glasgow is also famous for its bridges. The Tradeston Pedestrian Bridge, Kingston Bridge, and the Clyde Arc are just some of them.The Tradeston crosses the River Clyde on the east of the M8 motorway while the Kingston Bridge crosses the River Clyde carrying the M8 motorway along with it.The Clyde Arc is a new bridge and also has a wonderful curved design as it crosses the bridge.
Parks: Besides museums and bridges forming the pride of Glasgow, the parks also help in promoting the city tourism. Some of the major parks that the visitors could come across in Glasgow are listed below:
- Bellahouston Park
- Botanic Gardens
- Glasgow Green
- Kelvingrove Park
- Mugdock Park
- Queen’s Park
- Strathclyde Country Park
- Victoria Park
  - Fossil Grove: Part of the Victoria Park, this is open in summers only.
- Tollcross Park

TRAINING AVAILABILITY

Aberdeen

Bath

Bedford

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Bromley

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Coventry

Crewe

Darlington

Derby

Dereham

Doncaster

Dublin

Dundee

Dunfermline

Eastleigh

Edinburgh

Exeter

Fleet

Gatwick

Gloucester

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Lincoln

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Portsmouth

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Tredegar

Wakefield

Warrington

Warwick

Watford

Windsor Town

Wokingham

Wolverhampton

Worcester

Wrexham

York

Overview of ITIL® 2011 Edition

Information Techno...