ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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ABOUT Liverpool

Liverpool city is located in northwest region of England. As per the last population counting of city, It stands nearly 4, 80,000. It is also acknowledged as one of the largest metropolitan cities of England. Liverpool city council is looking after the development work of the city. It is also a highly populated district within the area of the metropolitan county of Merseyside. As far as population is concerned, It is the most populated region of the United Kingdom. Nearly 1880, It transformed into the city from the borough. After 9 years as a city, it became county borough and got totally separated from Lancashire. The growth of the city did happen during the industrial revolution. Industrial revolution embarked on various other industries in the region.

It ultimately helped in the creation of job opportunities. During the 19th century, Most of the emigrants of the United Kingdom including Ireland used this major Liverpool Port to move in the United States. There have been a lot of fan following of The Beatles (the English rock band) and other rock bands from Mersey beat era which further brings a lot of tourists in the city. It helps in boosts of the tourism sector of the country. Liverpool F.C and Everton are two famous football club of the region. The locals are very enthusiast while cheering their local football club in different leagues. All the entertainment programs are being held at Mathew street.

History

The letter patent issued during the beginning of 12th century announced the real foundation of the Borough of Liverpool. By the mid 16 century, the population of the town was 500. King John designed street plan for Liverpool. The history of Liverpool commenced since 16th century Tudor building and modern day architecture styles. The English Heritage site described the richness of architecture in the city. In 18th century, The Liverpool railway commenced its services for locals. The number of Irish migrants were migrated during the famine of 1840 from the region. Great Britain was a major market for cotton to the whole world. In 2014, An International festival was organized under the supervision of Prime Minister Leadership. It was acknowledged as world’s biggest business event

Economy

The location of the city gives her all the advantages. Being situated in the Centre, Liverpool get access from all the nearby cities as they set up their infrastructure there. This is the reason for strong economy of the city. The Liverpool city has one of the largest economies, per capita incomes, GDP’s in the Great Britain. Since 1995, the economy of the Liverpool was strong with GVA 72% from 1995 to 2006. The employment rate rose to 13% between 1998 and 2006. Both the private and public sector grew well in Liverpool region. Near about 60% people engaged in services or tertiary sector such as public administration, banking, finance, health, insurance, and education sectors. Among them banking, finance, and insurance did well and developed more.

Government

Liverpool city administration works on dual system of Mayor and Cabinet. Joe Anderson and Roz Gladden are the present Mayor and Lord Mayor of the region respectively.  They are also looking after the administration work in the Liverpool city region combined authority, The National government unitary authority, the European Parliament when functions of Merseyside county council was put off and it rose to district borough level . Departments such as Fire Brigade, Police, and rescue services manages at the country level.

Sports

Liverpool city is the most successful city in terms of the Football talent and championship. Both the clubs Liverpool F.C and Everton F.C have won several titles and championship. Wayne Rooney is the most followed football player of the Liverpool F.C. the other prominent sport of the region is boxing. The World’s most famous Steeplechase is being held at Aintree. It held in the month of April every year. Golf and Greyhound racing also played with same zeal in the region.

 

Overview of ITIL® 2011 Edition

Information Techno...