ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Oxford

Oxford lies in the central southern region of the England with a population of around 168,270 according to the survey conducted in 2015. It also serves as a county town of Oxfordshire and becomes the 52nd largest city in the United Kingdom.  The city also known as the city of dreaming spires, lies 57 miles from London, 65 miles from both Birmingham and Southampton and 40 miles from Reading. The city became famous after the establishment of prestigious and oldest university ‘University of Oxford’ in the 12th century. The early evidence of the city found back to Saxon period and buildings of the city depict the English influence or architectural period. The economy of the city grew is primarily based on information technology, education, motor manufacturing, publishing and science-based businesses.

History

The history of the city found its root back to the Saxon times. It has been suggested that the name of the city is derived from Oxenaforda meaning Ford of the Oxen (Oxen crossed the river through fords than bridges around AD 900). During the empire of Wessex and Mercia, the city grew as an important military frontier town.  Danes attacked the city for several times and killed during the St Brice’s Day massacre in the 10th century. Recently, the skeletons of the victims were found during the construction work of St John’s College.

In 1066, Norman Invasion had severally damaged the town and later on the responsibility of the town was handed over to Robert D’Oyly. The Oxford castle was built to verify the authority of the Norman over the area. The castle still stands today and has never utilised for military purposes. The monastic community was also established in the castle and recognised as the oldest places of formal education in the Great Britain. King Henry II granted the charter to the city resulted in the construction of the various religious houses and residents availed the same exemptions and other benefits as enjoyed by the capital of the kingdom.

The city was affected by sweating sickness epidemic in the 15th century resulted in the death of half of the city’s population. The Cowley Barracks were constructed for establishing permanent military presence in the city. The Oxford canal was built in 1790, linked the city with the Coventry and Duke’s cut connected the new canal with the Thames River. The Great Western Railway was introduced in the city in 1844, connected the town to the cities of London and Reading.

The population of the university reduced heavily during the First World War and the university campus was being used for the training purposes by the soldiers. The city faced rapid industrial growth with the introduction of publishing and printing industries in the early 20th century. The city incorporated the suburbs of Wolvercote, Cowley and Headington. The economy of the city experienced huge transformation with the establishment of Morris Motors Limited. The major workforce of the city was employed in the Morris Motors and Pressed Steel Fisher plants. With the decline of British Leyland, the city faced unemployment between 1980 and 1990.    

The city was not much affected by the Second World War due to the absence of heavy steelwork and shipbuilding industries. But refugees from London and other cities of the country migrated to the city. The university buildings were also used as military barracks for short period. The city gained a cosmopolitan character with the arrival of cafes, clubs, bars and restaurants.

Landmarks

The topmost places to visit in Oxford are Pitt Rivers Museums, University of Oxford, Radcliffe Square, Ashmolean Museum of Art and Archaeology, Magdalen College, Christ Church Meadow, Oxford Canal, Oxford Castle, Bridge of Sighs, Oxford University Museum and much more exciting places.

Overview of ITIL® 2011 Edition

Information Techno...