ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Plymouth

Plymouth is a port city in Devon that also goes by the name of the Ocean City of Britain. The city is known for its narrow cobbled streets and a maritime heritage. Plymouth lies between the mouths of the two rivers  - Plym and Tamar – and hence its name. The first settlers had come to Plymouth in the Bronze Age. It was in 1620 that the Pilgrim Fathers departed from Plymouth in search of some New World. They established a new colony at the time known as the Plymouth Colony and later as The United States of America.

Plymouth grew during the Industrial Revolution as a Commercial Shipping Port. Imports and passengers both poured into Plymouth from the Americas. Plymouth was also using its ports to export minerals such as time, lime, china clay, copper and arsenic. In 1928 Plymouth achieved a city status when three of its neighbours also joined together under the same name. During the Second World War, Plymouth was a target for the Nazi forces as it sided with the Allied forces.

Governed locally by Plymouth City Council, the city is home to 264,200 people as per the data collected in 2016. The economy of Plymouth has for long been influenced by industries such as Ship-building and sea-faring, but since the 1990’s it is turning more towards the service-based industry. In the whole of Western Europe, Plymouth is home to the biggest Naval-base.

Plymouth 2020

In 2003, Plymouth Council started the "Vision for Plymouth" – a project for the development of the city of Plymouth.  The project aims to build shopping centres, an avenue as a part of the project and a cruise terminal. Another aim of the project is to increase the population to 300,000. 2004 saw the old Drake Circus being demolished and replaced by the Drake Circus Shopping Centre that opened in October 2006. In one of another project,  the Plymouth City Council's headquarters are to be shifted and the civic centre to be demolished. The demolished land of civic centre will be sold so as to generate revenue for building the new council headquarters.at the location where the Bretonside bus station is currently located. The Plymouth Pavillion arena is also up for demolition in one of the projects. This would be replaced by a new canal links from Millbay to the city centre.

People

People from Plymouth are known either as Plymothians or as Janners from somebody who hails from Devon. Devon stands for Cousin Jan( a form of John).

  • Sir Francis Drake, who was a navigator, was born in the town of Tavistock and also went on to become the mayor of Plymouth. He became the first Englishman to explore the entire world and came to be known as El Draco ("The Dragon") by the Spanish as he had raided many of their ships. He died in 1596.
  • Painter Sir Joshua Reynolds was born in Plympton, which is now a part of Plymouth. He went on to become the founder and first president of the Royal Academy.
  • William Cookworthy is known to have set up his porcelain business in Plymouth.
  • Benjamin Robert Haydon, an English painter, was born in Plymouth on 26 January 1786. Benjamin Robert Haydon was known for his grand historical pictures.
  • The person who was responsible for paving the way for Charles Darwin was born here. Known as Dr William Elford Leach, he was born at Hoe Gate in 1791 in Plymouth.
  • The two artists Beryl Cook and Robert Lenkiewicz lived in Plymouth. Beryl Cook was known for his paintings that depict culture. Robert Lenkiewicz was known to paint themes of vagrancy, sex and suicide. He lived in Plymouth for around 42 years until his death in  2002.

Overview of ITIL® 2011 Edition

Information Techno...