ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Teesside

Teesside is the region situated in north east of England. It is located in the urban centre of Middleborough. River Tees is the famous river along it. There are so many benefits to this region such as transportation of goods, employment opportunities in transportation and also cheap rates goods. Since many years, it has been the destination for jobs for many people. The heavy industries include power stations, heavy machinery, drilling and production of steel. With every coming year, the Strength of the industry only increased. Various nearby people joined this development journey of Teesside with full zeal. The technology of the region has drastically attracted employment opportunities for the region. Now, most of the people are moving towards services sector of this region as the income growth is high. As the 21st century, everybody depends upon advanced technology. Informational technology, call centres, online shopping and internet services are some examples of this sector.

Local Government, Area and Population

In 1947, the Teesside borough along with its Hartlepool and Guisborough towns absorbed into the non-metropolitan county of Cleveland. Further, the area was divided into Middleborough, Langbarugh, and Stockton-on-Tees boroughs. Under the reorganisation act 1966, it further broke into four independent unitary authority boroughs. The reorganisation was recommended under the Banham Review. This promotion was not appreciated by the local people. According to them, the local government is doing the unnecessary and unwanted rebranding. The population survey was held in the year of 2011. According to this survey, the population came nearly 3 lakh 76 thousand. This shows just 3% hike as compared to 2001 census. The population was 3 lakh 65 thousand as per 2001 census. A narrow gap divides Eaglescliffe and Yarm areas with population 19,184.

Business

There have been found the huge chemical deposits in this area. The search of it leads to a very good business in this industry. Many industries have been opened in this area and as the modernisation gets its pace. There are no other business setups in the region such as activities like information technology, science development, and services sector like call centres.

Education

As per 2015 -2016 HESA student record, there are total 18,580 students on the campus of Teeside University. In the mid-18th century, there was a shortage of funds which lead to a barrier in the development of mechanics institute. Ever after the proper funding to college, the development projects did not go with the required pace. A governing council gave an offer of double the price. Teesside University provides rooms to first-year undergraduate students. It is to the walking distance from the university campus. There are 5 schools in the university such as School of Design, Culture and The arts, computing and 3 more in the row.

Modes of transportation

Because of the river Tees, the water mode of transportation is the most favoured transport and used by the locals. The port of the city also stands among biggest ports among the United Kingdom. It got the maximum traffic of the goods. The business of thousands of million pounds happened through this Tees port every year.  The Europe goods are also dependent upon this mode of transportation. Various gulf and Asian countries also do import and export through this route. It is also beneficial to other countries. The port usually has the traffic of goods worth millions of pounds.

Notable places

The Teesside University, park, international airport are few places in the basket. Most of the students are getting its education in the Teesside University. Teesside retail and Leisure Park are also good places to visit. A number of visitors love to come to this place.

Overview of ITIL® 2011 Edition

Information Techno...