ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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ABOUT Warwick

Warwick, the county town of Warwickshire lies upon the blend of the River Avon in the West Midland region of the England. It is located 11 miles south of Coventry with a population of around 31,345 according to 2011 census. The early settlement of the area was found in the Neolithic period. In the 9th century, it was the fortified settlement of the Saxons, also known as Saxon burh. During the Norman invasion of England, Warwick castle was built in the 11th century by William the Conqueror. An independent Warwick School is considered fifth oldest surviving boy’s school in the country. Many companies have set up their head offices in the town due to its close proximity to the motorway routes.

The human settlement of the area dates back to the Neolithic period. The area has been continuously occupied from the sixth century. A fortified settlement was developed at Warwick to protect the Kingdom of Mercia against the Danes. Warwick, due to its closeness with Avon and Fosse Way, was chosen as one of the ten burhs for fortification. In the medieval period, the earls of Warwick was established, and they had taken control of the city. The town walls or defensive walls were built to protect the town from the potential attackers, and presently only Westgate and Eastgate survive.

The Warwick castle became a famous tourist attraction, the castle was first converted into a stone fortress and then a country house. In 1694, the medieval town was severally affected by the Warwick Great Fire. The administration of the town is governed by Warwick District Council. The headquarters of the county council of Warwickshire is based in the town and controls the non-metropolitan county of Warwickshire. The town was affected by the Great Warwick Fire in the 17th century and destroyed much of the medieval town. Although, only older wooden buildings survive around the fringes of the town centre.

Transport

M40 motorway connects the town with the cities of Birmingham and London and A46 road connected to the Stratford-upon-Avon and Coventry. Several council off-street car parks are built in the town such as at the castle and the railway station. Warwick Railway Station serves the town and has direct rail services to London, Stratford-upon-Avon and Birmingham. London Midland operates few peak hours trains to and from Birmingham. Parkway Railway Station is situated on the periphery of Warwick and provides commuter services to Birmingham and London. Bus services are operated in and around the county of Warwickshire by ‘Stagecoach in Warwickshire’.

Education

There are several secondary schools and state-run co-educational schools including Myton School, The King’s High School, Aylesford School and Warwick School. For higher education, the town is served by the University of Warwick lies on the southern edge of Coventry and several miles north of Warwick.

Attractions

The town is famous among the tourists for its historic charm and grand castle including the popular Literary and Folk Festivals as well as the well-known Victorian Evening. There are many museums and attractions from every era from the last thousand years include Warwick Castle, Lord Leycester Hospital, St Mary Collegiate Church, Royal Leamington Spa, The Mill Garden, Hill Close Gardens, The New Avon Bridge and much more exciting locations.  

Notable Residents

The well-known people of the town in the fields of politics, sports, architecture, journalists, artists, medical and education include:

  • John Rous
  • Anne Neville
  • Thomas Fisher
  • Edward Plantagenet
  • Abiezer Coppe
  • John Ryland
  • William Lambe
  • William Holland
  • George Greville
  • Thomas Smith
  • Farn Carpmael
  • Margaret Harrington
  • Aaron Philips
  • Naomi Phoenix
  • Paul Goodwin
  • Philip Bromley
  • Thomas Collins
  • Matty Blair
  • Josiah Court
  • Kevin R. Cox
  • Aaron Philips

Overview of ITIL® 2011 Edition

Information Techno...